Are you into IoT, interfacing, and Cloud solutions - and do you want to drive an acceleration of making the maritime industry safer and greener? We need you now for our Danelec Connect & Cloud services department

ABOUT THE JOB

Making the maritime industry safer and greener is an imperial part of our strategy. Danelec is market-leading in data collection and ship performance monitoring and for our digital business unit we are looking for a new colleague, who in cooperation with our digital sales team can maintain and preserve existing customer relations, by providing technical competencies in the planning, design and commissioning of customer installations.

Your role is to be responsible for technical support to our customers on the Danelec Connect cloud solutions, incl. connectivity from Danelec hardware via vessel-IT, VSAT etc. to Cloud; dashboards; notification center etc. You report to the Director of Global Service.

You will be responsible for the “production” of the Danelec Connect configuration and data mapping, data channel lists etc. and participate in the abovementioned tasks together with the support & production team. You manage a team consisting of own direct reports and shared SME resources.

You will be working closely together with other teams in global service, R&D, Sales etc. and besides that have a lot of stakeholders that you will cooperate with – for example the Tech Support Manager on data collection required for data mapping and cloud. Together with the Tech Support Manager you will manage a shared 24/7 Hyper Care support function.  

Besides the above, your tasks will be the following:

• Verification of technical solution with customer

• Support project price calculations

• Ensure the technical feasibility of our products and services versus customer need.

• Support the Business Development and Sales Teams around the world.

• Ensure proper project handover to Service Delivery in turn-key solution sales.

• Close the gaps between R&D, Sales, Service Delivery, and After Sales Support in the sales process in cooperation with the digital sales team

• Assist the Training Manager in creating technical training material and courses

• Support processes related to cybersecurity, handling of live data, and most common protocols

QUALIFICATIONS

• Experience from global maritime (VSAT, IT e.g.)

• Cloud experience incl. cloud solutions

• Team leader experience, incl. remote people management

• Proven ability into building, improving and maintaining relevant internal and external relationships, workable structures and processes

• Proactive development and successful execution of relevant strategies addressing evolving customer needs

• Strong influence, written and verbal communication skills

• Attention to detail, plus analytical and problem-solving capabilities.

• Positive, service-oriented personality.

• Willingness to travel.

APPLY FOR THE JOB

Send your CV and application via the apply button. The application deadline is 15. January, 2024, but as we want to hire our new colleague as soon as possible, we call for interviews as CVs and applications come in.

ABOUT DANELEC

Danelec is a Danish scale-up operating at the forefront of the digitalization of the maritime industry. With a focus on innovative solutions and cutting-edge technology, Danelec is transforming the way maritime operations are conducted, driving efficiency and safety for ship owners and operators worldwide. 

As a leading manufacturer of Voyage Data Recorders (VDR), Shaft Power Meters, and a supplier of cutting-edge Ship Performance Monitoring systems, Danelec boasts decades of experience in ship data collection and has reached an installed base on more than 13,000 vessels, driving operational optimization for safety, sustainability, and performance.

With its latest acquisition of the New York-based AI technology platform, Nautilus Labs, Danelec is well-positioned to enable the maritime industry to reach net-zero shipping.

Danelec is HQ in Denmark, and with 14 global hubs, more than 700 factory-trained personnel in 50+ countries, Danelec has a truly global footprint.