Customer Success Manager

Salary Competitive

Do you want to join us in eliminating global waste? ♻️

Poor demand forecasting causes lost sales, overproduction of goods, and unnecessary spend in supply chain operations. At Hakio, we have co-developed with enterprise customers to create a forecasting and demand planning platform designed for midsize to enterprise fashion companies. We enhance forecasting accuracy using machine learning algorithms to ensure the best performing forecasts at all times. Our platform helps to provide accurate predictions, streamline the decision-making process, and help companies stock the right quantities at the right time while eliminating waste.


Join our commercial team as our very first Customer Success Manager

To strengthen our Commercial organization, we are now seeking our very first Customer Success Manager to join our team at Hakio. As an CSM, you will play a critical role in building our making our users succeed with Hakio and building lasting customer relationships. We are giving you the opportunity to shape the future of our company, and your work will directly impact our growth journey ahead of us. Together with our Head of Commercial and our tech team, you'll take the lead on onboarding and supporting our customers ensuring a seamless experience using Hakio.


What you'll do as a Customer Success Manager:

As a Customer Success Manager at Hakio, you will be a key player in ensuring our clients derive maximum value from our platform. Your responsibilities will include:

  • Collaborating closely with clients to understand their technical requirements and business objectives.

  • Assisting clients in configuring the Hakio software according to their needs.

  • Providing technical guidance and support during onboarding to ensure a positive experience.

  • Troubleshooting and resolving technical issues that may arise during the setup process.

  • Acting as a liaison between clients and our product, engineering, and data science teams to address complex technical challenges.

  • Developing and maintaining a deep understanding of Hakio software and its capabilities.

  • Staying up-to-date with the latest product features and updates to effectively communicate them to clients.


To excel in this role, you'll need:

  • Excellent communication and interpersonal skills for effective client interactions.

  • A strong technical background with experience in software setup and configuration.

  • Understanding of supply chain dynamics and challenges faced by inventory-carrying companies.

  • Past experience in business intelligence or data analytics, with a basic understanding of working with data.

  • Strong business acumen to align technical solutions with clients' business goals.

  • An entrepreneurial mindset, as you'll be building and operating independently.

  • Eligibility to work from our office in Aarhus, Denmark.


At Hakio, we’re passionate about what we do.

Working at Hakio, you will be an integral part of our commercial organization, working closely with colleagues who are passionate about what they do. You will join a company that is at the forefront of the supply chain, and you will be part of a close-knit team that values collaboration and fosters a supportive and inclusive work environment. At Hakio, we believe in accountability. Being accountable towards each other and our customers is a top priority. Our company culture is built upon being accountable, respect and commitment, and pragmatism – we always seek to take a practical approach to problem-solving, favouring simplicity whenever possible. We’re located in Århus and you’ll meet a diverse group of people at our office, who bring a broad experience from both consultancy, startup, scale up as well as supply chain. We have a clear mission to eliminate global waste, and we believe that any improvement in inventory has a direct impact on making our customers greener and more sustainable.


Are you ready to embark on this exciting journey with us?

Apply today and no later than 15/12, and be part of our growth story at Hakio!


Interviews will be held on an ongoing basis.

For more information or questions please contact us at cecilie@hakio.com or phone number +45 88 74 63 32

Perks and benefits

This job comes with several perks and benefits

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Free lunch
Free lunch

Enjoy a free catered lunch with your colleagues, every day.

Free office snacks
Free office snacks

Peckish after lunch? We got your back with soft drinks, treats and fruit.

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Work life balance
Work life balance

Carve out time for your kids, friends and personal cider projects.

Maternity / paternity leave
Maternity / paternity leave

Kids are the future, go spend time with them.

See all 18 benefits

Working at
Hakio

Hakio was founded with a straightforward goal: to combat global waste through the development of advanced demand forecasting algorithms. Our team consists of highly skilled individuals from diverse backgrounds, all united by a common purpose to bring this vision to life. Within just 1.5 years, we've grown our team to 17 members. Our focus is on merging expertise in supply chain, data science, and software development to craft cutting-edge tools for data-driven decision-making. We offer a user-friendly SaaS solution that assists customers in optimizing their inventory levels using state-of-the-art forecasting algorithms, accessible through an interactive web platform. Together, we are committed to revolutionizing the field of demand forecasting and creating a lasting impact. Come join us on this exciting journey as we reshape the industry's norms!

Read more about Hakio

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