IMPORTANT:

This is a PAID internship. Applicants must live in or be able to commute to Stockholm, Sweden.

ABOUT SITA:

We are a growing tech start-up located in the heart of Stockholm, Sweden. Our goal is to provide high-quality IT consulting services to companies in Sweden and across Europe. We collaborate with our partners to find and locate the best individual talent while fostering successful businesses internationally.

We specialize in providing IT consulting services for software and IT companies in Sweden. Our team of experienced IT consultants has a deep understanding of the industry and can provide valuable insights and solutions to our clients. We offer consulting, staffing, and outsourcing services across Europe to help our clients achieve their business objectives.

Our services are tailored to meet the specific needs of each of our clients. We work closely with our clients to understand their business objectives and provide customized solutions that help them achieve their goals. We believe in building long-term relationships with our clients by providing high-quality services and delivering results that exceed their expectations.

Job Description

• Serve as the primary contact for providing senior-level white glove support and problem resolutions for the Executives and their Assistants

• Establish trust with the leadership team while maintaining confidentiality and privacy in all

• Dealings with Executives and their data

• Support onsite Executive meetings, and remote webinar-style meetings

• Serve as the face of IT on-site and participate in business relationship management activities

• Coordinate support between the regional site and headquarters

• Server as the local point of contact for suppliers for IT support, equipment and repairs while arranging 3rd party activities

• Visit associate at deskside for hands-on support, as needed

• Administering network accounts - password resets and unlocking accounts

• Build and deploy new hire computers/upgrades and RMA/warranty repairs

• Unpacking pallets/boxes of desktop and laptop computers in large quantities

• Installation of PC operating systems 

• Provide Windows account maintenance using Microsoft Active Directory 

• Provide support for telephony, including desk and mobile devices

• Application support, including general account creation, password resets, installation and general troubleshooting

• Routinely screen work orders and distribute them to appropriate subject matter experts

• Communicate with end-users regarding support ticket status and follow up to assess customer satisfaction level

• Global customer support – supporting associates located outside their region with accommodation to different time zones, as needed

Skill required 

• Excellent verbal and written communication skills in Swedish

• Be able to provide user-friendly support and instruction to computer users

• Maintain strict confidentiality and respect for ensuring network security

• Ability to learn new technical skills and quickly adjust to fast-changing priorities and deadlines

• Experience in a call centre environment providing technical support via remote tools

• Possess working knowledge of the configuration, use and troubleshooting of Windows 7, Windows 10, Mac OSX and Microsoft Office 365 products

• Comprehensive understanding of current computer hardware and software technologies

• Understanding of LAN/WAN and Wireless Networks

• Possess working knowledge of the configuration, use and troubleshooting of laptop/desktop hardware and internet applications including browsers, e-mail and VPNs  

• Experience with Active Directory, Outlook, Antivirus and Security applications

• Familiarity with supporting and troubleshooting iPhones, iPads, desk phones, mobile hotspots

• Familiarity with using a Mobile Device Management system, including creating accounts, and remote wipe of devices

• Some support may be required outside of regular business hours (weekends, holidays, etc.) as needed.

It is preferred that you submit your CV in English.

The applicant must be authorized to work in Sweden. Unfortunately, we are unable to sponsor.

NOTE: By applying to this job you agree that your profile and personal details can be further shared with Stockholm IT Academy's potential clients and partners or any other third parties to find consulting opportunities