Your responsibilities:
Providing email, phone, and chat-based support for our clients
Providing a case resolution
Ensuring customer satisfaction
Troubleshooting & escalating issues
Creating and maintaining end-user documentation and instructional content (e.g. written articles and videos for our user guides)
Working with colleagues to deliver the company goals
Ideal Fit:
You have a relevant educational background, e.g. Bachelor's or Master's degree including subjects like Computer Science, Business Intelligence, Engineering, or similar
Eager to start a career in customer success management with a technical customer support role.
Curious to identify the real problem and ask the right questions
Knowledge about Martech, eCommerce and/or SaaS is definitely a plus.
Familiar with different types of data structures such as XML, CSV, JSON
Proven creative problem-solving approach and strong analytical skills.
You speak and write English fluently any other European/Scandinavian language will be considered a plus (especially Danish and Swedish).
Experience and understanding of Google Ads, SEM and PPC processes for e-commerce, will be considered a clear advantage.
Curious and fast learner.
Positive and energetic attitude with exceptional communication skills.
We are all about team spirit, trust and transparency.
Based around or in Aarhus
Perks and benefits
This job comes with several perks and benefits
Free lunch
Flexible working hours
Free coffee / tea
Near public transit
Social gatherings
Skill development
Working at
WakeupData
