Calling all Swedish customer support specialists to Klar (in Stockholm) ✨📢
Hey young adventurers of Sweden 🇸🇪! Are you on a sabbatical or gap year between high school and university, and looking to gain some hands-on experience or earn some extra money? We've got an exciting opportunity just for you!
With our subsidiary (a small, cosy office) in the dynamic city of Stockholm, our team is a vibrant hub of energy and ideas, eagerly awaiting for you
We are searching for enthusiastic 'guides' to join our customer support team right in vibrant Stockholm. If you can speak and write Swedish 🇸🇪 at a native level, and are eager to embark on an exciting new adventure, this opportunity is tailor-made for you.
Welcome to Klar, a realm beyond the conventional e-commerce landscape. We are the guides, leading our customers on the path to the finest doors and windows. Picture a world where shopping for windows and doors online feels like an exhilarating adventure. Our web platform is not just any platform – it’s an expedition waiting to be explored. We have mastered the art of making door and window shopping a thrilling excursion, saving our customers time and leading them through uncharted territories.
Ready to turn your gap year into a memorable expedition? Do you have the passion and expertise to make our Swedish customers feel like they are explorers on a thrilling expedition? As a customer support 'guide', your role transcends traditional customer service - you will not just be answering phone calls, emails, and social media messages – you will be the go-to person for our Swedish customers, guiding them through our products, troubleshooting issues, and ensuring their questions are answered with expertise and care.
But it's not just about solving problems - it's about creating positive and memorable interactions. You will be the clear and empathetic communicator who ensures that every customer feels understood and appreciated whenever they reach out to us.
Be the welcoming voice of our company by picking up the phone, ensuring customers feel valued and heard
Address customer inquiries through additional channels, including emails and social media messages
Provide assistance and guidance to customers, helping them navigate our products, resolve issues, and answer their questions effectively
Communicate clearly and empathetically, ensuring customers feel understood and appreciated in every interaction
No previous experience is required
Customer centric in your bones 🦴 🧬
Strong communication skills - you speak and write Swedish at a native level 🇸🇪 and English on a high level
Proactive approach, friendly, helpful and a great teammate
Thrives in the scale-up environment
Work structured and disciplined around your tasks and deadlines
Love to question the status quo and try different solutions, even if you fail at first
On the nice-to-list: if you speak and write a second language in either 🇩🇰, 🇳🇴
Biannual trips to Estonia. Think smoke sauna, pine forests, cheap craft beer 🍻
5 weeks of vacation 🏝
1 Care Day each quarter - a day JUST for you where you can do whatever you would like to 💙
Possibility to work from our sister offices from time to time (only if you want to). Klar will cover the plane tickets Copenhagen, Stockholm, Tartu or Tallinn ✈️
An opportunity to have a significant influence on your work and the business in general (we are very open to change) 💡
An informal and positive workspace that likes to joke around 🤪
A scale-up environment: Not a start-up with no means, nor a corporate monster that doesn’t care 🚀
Unforgettable team events and company parties twice a year (all Klar heroes together 🦸🏼🥂🦸♂️ )
ASAP would be nice. But we are also realistic - so we are waiting for the right candidate. Ready to sprinkle positivity and make our customers' day, every day?
At Klar, we're not just opening doors; we're opening opportunities. Join us today, and let's make windows and doors more exciting than ever before!
This job comes with several perks and benefits
Get your caffeine fix to get you started and keep you going.
Social gatherings and games; hang out with your colleagues.
Easy access and treehugger friendly workplace.
You know how you perform best. Work from your couch, your favorite cafe or abroad when you feel like it.
Enjoy a free catered lunch with your colleagues, every day.
Peckish after lunch? We got your back with soft drinks, treats and fruit.