Are you speaking Japanese and passionate about delivering great service and customer experience?

Look no further, we are looking for you!

About us:

Nordgreen is a fast-growing watch company that blends Scandinavian minimalism with the fine craftsmanship of a leading Danish designer who has previously worked with Bang & Olufsen and other major design brands. Our mission is to make true Danish designer watches accessible to everyone while supporting good causes along the way. Our founding team combines ex-McKinsey consultants and seasoned entrepreneurs with extensive experience in growing ventures fast!

As our newest addition to the team, we are looking for an empathic, kind, and structured Assistant who is able to provide outstanding customer experiences, loves interacting with humans, and is a great problem solver. You'll be working closely with the Head of Customer Experience who will guide and support you along the way. Customer experience is one of the fundamental assets for Nordgreen, therefore, you must love the role!

This is 20-25 hours part time position but you don't need to be a student to apply for the position.

Job Description:

• Handling customers' inquiries received via different platforms e.g. Gorgias and assisting with up-selling products through the real-time communication tool

• Work closely with our head of CX to enhance our operations and work on the suggestions of how can we improve our customer journey

• Handling, gathering, and properly collecting product and process feedback & Manage reviews on various 3rd party platforms

• Provide continuous feedback/reporting in product development, logistics, and sales to respond to our customer needs

• Work on increasing the retention and loyalty of our customers to ultimately increase customer satisfaction

• Work on different projects related to customer experience and business development

• Your assigned markets will be the Japanese market and you are expected to be able to work flexibly on ad hoc tasks in terms of marketing activities

• You will be assisting in various ecommerce related tasks i.e. executing ads campaigns on a diverse group of digital platforms relevant to the Japanese market. You can expect a steep learning curve but also direct support from the Marketing Manager and CMO

Requirements:

• Confident and well-spoken in English and Japanese

• Strong listening, communication, and writing skills

• Creative mindset, result oriented & driven

• Positive “can-do” attitude and strong work ethics

• Comfortable in multitasking and strive in diverse everyday

Perks & Benefits:

• You will be working closely with Head of CX, Marketing Manager and CMO who will ensure you gain the most relevant and hands-on experience in the eCommerce area.

• Diverse international environment.

The starting date is as soon as possible.