As a Student Worker in Technical Support at Trackunit, you will be an integral part of Trackunit's technical support team to help deliver a superior customer experience for our customers from all over the world.

As a Student Worker you will report to the Team Lead of the Technical Support team, but work closely with and receive guidance from all members of the team on a day-to-day basis. Your colleagues will be located in Denmark, Germany, France, the UK, Canada and the US.

You will become part of an environment that is rich in diversity and inclusion, as our team consists of people from different countries and cultures. Cooperation and compassion are our key qualities, so you can be sure we provide you the support you need to step into and excel in this role.

You will get onboarded and work from our Aalborg hub at Gasværksvej 24. You will have a big influence on your own working hours, giving some flexibility to the job.

Practical things first!

We’re excited to have you on board, and to ensure a seamless fit for this role, we have a few requirements:

• Location: You should be based in Aalborg, as we expect you to work from our Aalborg hub most of the time, but home office is also an option

• Education: You should be enrolled in a university study, whether it’s a bachelor’s or master’s degree program.

• Time commitment: We anticipate that you’ll be able to dedicate around 15-17 hours per week in average to this position, and we are flexible in regards to how you structure it and exam periods.

Why you should choose Trackunit

• We are an agile growth SaaS business with a start-up mentality, where you can make yourself useful within and outside the technical support domain area.

• Great development opportunities through training. We want you to become part of the team as anyone else, so we will also facilitate training and making sure to do everything we can for you to succeed and grow.

• We are committed to creating and contributing to an inclusive workplace. We practice what we preach by advocating for female leadership in our organization and have an internal TIDE (Trackunit Inclusion, Diversity and Equity) community. Creating diversity in the construction industry is a long-term goal and we would be happy to have you support us work towards this company and industry initiative.

• Flexibility at work is not just a cliche to us or something we state in a job posting. We do offer you a flexible setup and believe that you best can structure how your routines look like in order for you to balance everything in your life.

• International environment with regular company-wide meetings, a very lively Slack community, and social virtual and in-person events across teams, functions, and borders.

Your responsibilities

• Dealing with basic customer requests - mostly administrative requests in Salesforce and help us deliver first class service to our customers

• Helping out the team and our customers with other ad-hoc tasks

• Support managing our Salesforce inbox to ensure all the important emails and inquiries are routed to the right teams

Who are you?

• Service minded, proactive and lively in the sense that you enjoy communicating with customers and colleagues

• You are a quick-witted communicator with the ability to see things from different perspectives

• You are a team-player, who are always open to new ideas and finding the best solution for our customers in close collaboration with the team, other departments and stakeholders - because it’s a lot more fun to get things done together!

• English skills at a professional level. We are first and foremost a global organization with international colleagues in and outside of Denmark, and the same goes for the customers you will support.

Don't meet every single requirement? No worries - this is what we're looking for ideally, but if you're super excited about this role but your past experience doesn't align perfectly with every qualification, we encourage you to apply anyway.

Our hiring process

• Initial interview, where we will get to know each other better. Meet with Team Lead, Technical Support EMEA, Renata Szentivanszky and a colleague from the team.

• Second interview with Team Lead, Technical Support EMEA, Renata Szentivanszky and with a colleague from the team. The focus will be more on your skills and how to apply them in different situations.

The question is: Are you in?