Napper is a startup with big ambitions, based in Stockholm. Our mission is to make sure each parent goes to bed at night feeling like the best parent in the world. We accomplish that by making sure they get the sleep and time for recreation they need to be their best selves in every interaction with their children.

As a company, we’re a rapidly growing, profitable subscription app business destined to become the next stellar app to emerge out of Sweden. We have a solid relationship with Apple and are an Editors’ Choice app. Napper has also been App of the Day in most European countries.

The job

We are looking for an ambitious and curious person for Napper’s customer support who is willing to help provide parents using Napper with the help they deserve. We are looking for someone who is passionate about providing personalized service and positive experiences to customers and partners and has the opportunity to work at least 10 hours / per week. The work is entirely flexible and fully remote but at least an hour a day is required. The salary is 180 SEK/h. 

By working with our customer support, you contribute to improving parents' lives worldwide through business development and operational excellence. 

To succeed in the role, you should actively take responsibility and be able to work independently. We are looking for someone who is a great communicator and likes to talk with new people. 

Our focus

Customer focus: At Napper, customer satisfaction is crucial. Everything from App Store ratings and reviews to organic referrals requires happy users and will impact the results of the company. Interactions with our users are often about solving problems, building relationships, and giving Napper’s customers a positive experience - every time.

Communication: We constantly communicate with users and adapt our communication depending on the situation. Napper is present in 175 countries, which means that you need to interact with users in all markets and use translation software to do so.

Business development: We use customer feedback daily to improve our customer experience, product, and the way we work with our users. We are pioneers in the industry, and daring to think new and big is important.

Qualifications

• You have experience working with people and look forward to the opportunity to be part of a leading support team.

• You are curious and used to handling several things at the same time, there is a little problem-solver in you.

• You make things happen and roll up your sleeves when needed without hesitation.

• You can handle large amounts of information and have a sense of how to make the best use of data.

• You are fluent in English, both in speech and writing. Skills in German, Swedish, Norwegian, French, Italian, Portuguese, or Spanish are a plus!

• You are tech-savvy and keep track of different digital platforms and news in the industry.

• You are attracted to a work environment where words are quickly turned into action.

  
  

Further information

The position is part-time and is remote first. We are open 7 days a week and in the support, we work both weekdays, evenings, and weekends. 

We review applications continuously and would like you to submit your application and CV as soon as possible!