Job Summary:

Acterio is a rapidly growing software company that provides an all-in-one business suite tailored for incubators and accelerators. As we extend our reach into Europe, we are looking for dedicated Customer Success Interns who are passionate about client engagement, tech solutions, and startup ecosystems.

Responsibilities:

• Build and maintain strong relationships with our clients to ensure their success and satisfaction.

• Work closely with the sales team to transition new clients smoothly into our product suite.

• Monitor customer health metrics and identify accounts at risk to minimize churn.

• Assist in the development of customer resources, like tutorials or FAQs, to empower clients to make the most out of our platform.

• Seek assistance and guidance when facing challenges to ensure customer satisfaction and loyalty.

• Keep up to date with industry best practices and customer success strategies.

Requirements:

• In the final year of a bachelor's degree in Business, Marketing, Communications, or a related field.

• Demonstrated interest in client engagement, customer success, and account management.

• Proactive mindset with the initiative to solve problems and learn new skills.

What We Offer:

• Hands-on experience in customer success within an international context.

• Opportunities to shadow and travel with our seasoned Customer Success Manager across Europe.

• A collaborative work environment that emphasizes team success and individual growth.

• Potential pathways for career advancement within the organization.

If you're a student or recent graduate eager to launch your career in a dynamic, tech-driven startup environment, we'd love to hear from you.