Do you want to be part of a growth adventure at one of the fastest-growing software start-ups in retail? 

Are you crazy passionate about helping customers with software challenges and tech relates issues? Do you want to do an extra effort to make the best possible customer service? And are you excited to be part of a fast-growing start-up? Then be brave and read further. 

Who is ELISA? 

ELISA, is a software company whose social commerce software platform ELISA.io helps brick-and-mortar and e-commerce retailers 10x their social commerce performance. We are constantly improving our current products and developing new ones. 

5 million euro Rocket Ship

ELISA originated as an idea during the COVID lockdown to help retailers establish a new channel to market and sell their products and services. Since then, live shopping has proved to be an invaluable channel for most and has grown ever since. So has ELISA. Backed by a 5m euro investment, and currently way over 1200 customers within a little more than two years in the business, we are truly ready to fly to the moon.

Our core product 

Since our launch in early 2021, we have continuously developed our core software ELISA and have recently launched closely related products and features that are ready for commercialization. 

ELISA

ELISA is the core of our business. It’s our software that makes selling on social media easy and efficient for the retailer and enhances the video shopping experience for the consumer. ELISA integrates with payment providers, freight systems, and e-commerce platforms and therefore creates a seamless connection to the retailer’s existing business. 

Who are you? 

You are comfortable talking to and connecting with any type of person. You have a natural kind of likeability and trustworthiness over you. You are eager and confident, and setbacks won’t hold you back. You love to learn and study to improve your skills. You are open to feedback and are always looking for ways to learn and improve yourself. You love to meet new people and go the extra mile to make (potential) customers happy. 

Your competencies 

Great communicative skills, organized, and a self-starter. Fluent in English. A natural flair for web-based IT tools and social media platform usage. Experience in the development or maintenance of webshops.  

About the job 

We are looking for a trustworthy and skilled Tech support Agent who is ready to play a key role in our growth journey. You will become a central part of the Customer focused team. Most of the contact with customers will take place digitally via Phone, Email, Live Chat, and other platforms.  

You will be supporting, problem-solving, and also making demonstrations for existing and new customers.  

Responsibilities 

• Customer service through phone and other digital systems 

• Solving tech issues related to our products

• Reporting tech issues related to our product to our development team 

• Testing and evaluating updates and fixes to our product 

• Teaching new customers how to use our product 

• Developing yourself 

Must-haves for the job 

• You have great communicative skills 

• You are a quick learner and have a good flair for using IT-systems 

• Experience in the development or maintenance of webshops. 

• Being a Facebook and Instagram wizard 

• You are fluent in English and Danish

• You are motivated to be part of a start-up 

Nice to have for the job 

• Have experience with retail (either physically or digitally) 

• Have experience providing product demonstrations for 

• You have an affinity with customer service 

You’ll be working on… 

The next big thing in retail! According to McKinsey & Company, live shopping is a rapidly growing sales channel, growing across the globe, and has now taken off in Europe as well. You have the chance to empower retailers to have meaningful personal interactions with their customers online equaling the playing field where both large and small companies stand a chance again. 

You love working here 

At ELISA, we believe in an equal, open, and flat organizational structure. Do you have a great idea? Please share! You don’t agree with the CEO’s decision? Tell him! Here your opinion counts and your voice will be heard 

We are on an adventure together where you have the opportunity to grow your career along with the growth of our company. An ambitious and skilled individual will have the chance to increase both impact and responsibilities along the way. 

Location 

The job is located in our head office in Aarhus, Denmark. 

How to grab our attention 

We would like to receive your motivational letter and CV – and if you find a way to make your CV stand out, you might get us excited. At ELISA, we highly value personality and motivation! 

We simply can’t sleep so curious are we to be receiving your application!  

For more information or questions visit our website.