Do you want to join a fast-growing international GreenTech company?

We founded Glint Solar because we deeply care about fighting climate change. We are technology optimists and believe technology has an important role to play. Solar energy will play a pivotal role in the decarbonization of our energy systems and is the fastest growing source of power generation. However, how to identify where to build large scale solar is today a very manual and laborious process.

In Glint Solar we are accelerating what we call The Solar Revolution by building the world’s leading solar screening software for utility-scale solar. We are working with leading energy and solar companies in several countries and are now accelerating.

We are an international team based in Oslo who love problem solving and building software that enacts real change. We are backed by leading VCs and have customers on four continents. Some of our customers include TotalEnergies, Alight, and Statkraft.

Are you ready to help us further accelerate?

About the role

We’re now looking for an empathic problem-solver to join our Customer Success team, and report to Lena, our Head of Customer Success. Customer Success is part of the bigger go-to-market team working alongside Sales, Marketing and Product Management teams to ensure our services are delivered successfully.

It's a very cross-functional role, and you will be working closely with our product team, as well as our sales team, where we are sometimes also involved in the sales process.

You will play a central role in understanding our customers’ desired outcomes, long-term needs and drive customer satisfaction and loyalty through strong relationships within assigned accounts. During your onboarding period we will work on building up your understanding of our customers, and start talking to them and building up a portfolio of customers you are responsible for.

On a longer term we plan to scale our business digitally, so creativity and content creation will also be an important part of the role, together with our Marketing and Product teams. 

You will be responsible for:

• Onboarding new customers (some high touch, others smaller companies), following up on time and planning/coordinating with our other departments

• Building strong, long-term relationships with assigned customers by staying in constant communication and efficiently resolving issues with alternate solutions tailored to individual needs.

• Ensure an overall great customer experience and onboarding to Glint Ground through communication and customer marketing.

• Driving upsell and cross-sell through increased product adoption and increased usage.

• Becoming a customer advocate while capturing customer feedback and reporting requests to Product Management and Development.

• Friday Learning Sessions: every Friday we share the learnings of the week with the whole company

Who we’re looking for

We imagine the ideal candidate has a university degree followed by at least 3 years experience in a customer-facing role, such as Customer Success, Sales or Marketing. It is important that this role was B2B, and from a company in either B2B software, engineering or renewables.

You are motivated by understanding our customers needs and solve problems. You enjoy building relationships and want to help make a difference. You love experimenting with new initiatives, exploring new ways of attracting customer interest.

Furthermore, you are a team player who is always ready to support fellow colleagues but also give constructive feedback. You want to be part of a curious, problem solving and fun team!

Ideal qualifications

• 3+ years of experience in a customer-facing role from a company in B2B software/engineering/renewables

• Bachelor’s degree or higher

• Experience working with senior and executive level customer contacts

• Skills: Empathy, problem solving, communication, service mindset, data and analytics.

• Well-organized, with a high attention to detail and ability to prioritize

• Self-motivated, with drive to succeed and demonstrate initiative

• Enjoys working in an entrepreneurial and fast-paced environment

• Based in Oslo (or willing to relocate from an EU country/has a valid work permit - we can unfortunately not assist with visas)

• Fluent in English and you speak one more language (not counting Norwegian)

Bonus points for:

• Experience with a B2B software company

• Experience with Hubspot or Mixpanel

• If you speak other languages

• Startup experience

• Technical degree

• Experience from a company in Engineering or renewable energy

What we offer

At Glint Solar you will have the freedom to do your best work – and focus your efforts on what you are good at. We believe in adapting to our people and their strengths – not the other way around.

We are a fun-loving team and diverse team comprised of 17 different people with nine different nationalities, different backgrounds, with different likes and personalities. Between us you will find people who: love astrophysics, enjoy cooking new dishes, play frisbee golf and DJs on the weekend.

So what do we have in common? We support each other, love solving difficult problems, believe in technology, and want to drive positive change in the world.Chance to join a young, fast-growing startup with an existing global reach

More specifically you will get:

• Competitive salary with an option scheme to take part in our future success

• Relocation stipend if moving to Norway

• Steep learning curve and freedom to shape your own role

• Central offices in the heart of Oslo at Mesh (Nationaltheatret) with other entrepreneurs

• Cabin trips, company trips and social events

• Work life balance with support for work from anywhere weeks

• Lots of laughter and team happenings

The hiring process

We are looking for someone to start as soon as possible, and will review incoming applications on an ongoing basis. The interview process is quick and has the following steps:

1. Virtual chat with Lena (head of Customer Success) or Even (COO), to check that your interests and objectives align with our plan for the role

2. In-person interview with Lena and Even together

3. Take-home case and final interview(s) with our Lena and Harald (CEO).

Sounds interesting? Then hit the 'Apply'-button, and submit your LinkedIn and answer a few questions. We look forward to hearing from you and to onboarding the right person to help us take Glint Solar to the next level!

We’re excited to talk to you and see how your background could fit well with our growing team, so get in touch!