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Customer Support Specialist (English & German speaking) - Remote

Salary Competitive

About Ocean.io

We’re on a mission to help sales and marketing teams to be more effective via better account targeting. Because even the perfect message falls flat if you send it to the wrong company!

Ocean.io does things no other prospecting data company can: we use AI to tell our customers what type of companies they should pursue the best results, and then bring them every matching business on earth. In tests, our AI-built target lists outperform even hand-picked lists in every way that can be measured.

About the Role

Ocean.io is looking for a Customer Support Specialist to remotely join our Customer Success team. In this entry-level role, you’ll have the opportunity to have your hands in a wide variety of tasks and learn the ins and outs of our product, customer support and relationship management.

We invest in our people, and we'll train you on the job - an inner drive to learn and grow professionally is required, previous experience is not.

We imagine that you:

  • Have relevant work experience in customer support and relationship management. 

  • Are fluent in English & German.

  • Are quite tech-savvy and motivated to gain a deep understanding of how our product works.

  • Have a problem-solving mindset, are self-motivated and have good time management skills. 

  • Love to help and engage with other people. You have a positive, friendly and curious attitude. 

  • Are self-motivated and self-managing with excellent time management skills.

Your responsibilities:

  • Ensure qualitative end-to-end request handling of customer queries, service excellence and (technical) support.

  • Answering questions and advising current and potential customers on how best to use our product with a friendly tone primarily via chat & email but also via phone. 

  • Take ownership of Intercom (Customer Service Solution tool) to handle customer inquiries and to utilize the tool in the best possible way.

  • Creating a knowledge base / help center where customers can find step by step guides on how to use our platform. You are our expert and we want you to enable our customers with your great product knowledge. 

  • Collecting and synthesizing customer insights; being the voice of the customer to help your teammates to understand what our customers expect and need from us. 

  • Support our business strategy by engaging with new and existing customers, products and services.

  • You’ll be a major contributor to reaching Customer Success and Customer Support KPIs.

Why you’ll like working at Ocean.io

You’ll get to market a product that people actually like - and work alongside brilliant and welcoming colleagues who will help you reach new levels in your career.

The prospecting data software space is well established, aging, and ripe for a shakeup - and our AI-based tool can build better target lists that bring better campaign results, and instantly create analyses that take weeks in traditional tools.

You’ll also get:

  • An attractive compensation package

  • Challenging, meaningful work and the support you need to do it

  • The ability to make decisions that matter

  • A close-knit team where everyone helps each other out

  • Clear goals and regular feedback - not just at your annual performance review

  • Skill and career development opportunities

  • Catered lunch in the office every day

  • Great location - office located near Christianshavn station

  • Unlimited coffee, soda, and snacks. Beware, we have a fully stocked candy drawer!

For more information or questions please contact us at kma@ocean.io

Perks and benefits

This job comes with several perks and benefits

Free lunch
Free lunch

Enjoy a free catered lunch with your colleagues, every day.

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Free office snacks
Free office snacks

Peckish after lunch? We got your back with soft drinks, treats and fruit.

Free friday beers
Free friday beers

Friday is something special, let's enjoy a beer together.

See all 14 benefits

Working at
Ocean ApS

Ocean.io is leading the next generation of B2B prospecting. We've spent years building our technology using big data and AI to help Marketing and Sales be more efficient in their growth. Our software empowers sales and marketing teams to easily find lookalikes of their best customers. We help break down the silos between Sales and Marketing teams by aligning them on who they are going after, so they can get the results they deserve. Join us!

Read more about Ocean ApS

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