Customer Success Manager

Location: Hamburg, Germany

If you are passionate about digitalization, customer service, and project management, then you may become our new Customer Success Manager for the DACH area. You will handle our customers’ engagement with SameSystem by supervising data collection, and software configuration and providing excellent service for new and existing customers throughout their partnership with SameSystem. Furthermore, you will manage a large portfolio of implementation projects and have the chance to grow professionally through training and supervision.

With us, you get more than 60 talented and ambitious colleagues and the chance to make an impact on the future of SameSystem; a market-leading Software as a Service company, providing a state-of-the-art Workforce Management platform focused on the Retail and Food-service industries. In SameSystem, we’re ambitious about becoming the best provider for the European market, whilst remaining true to our company DNA, consisting of being a flexible employer, with a great culture and work environment.

Your role in the company

You will manage product onboarding for our new customers - especially within the DACH area. You will drive the implementation process from initial dialog, through collection of data and analysis of client needs, to the end of the implementation process, where the customer is a skilled user of our WFM solution.  You will be responsible for all contact with the customer, interacting with them to enable efficient operational and administrative processes and optimal use of our product.

Your responsibilities will be:

• Managing implementation projects

• Ensuring optimal configuration of the system according to local regulations and laws, by approaching client requirements in a structured and analytical manor.

• Providing feedback to the product department to continuously optimize the system.

• Conducting training for both new and existing customers.

• Providing daily operational support, especially for the DACH customer base.

• Engaging in customer retention and up-sale activities.

Furthermore, you will support us in creating client studies, improving our client metrics and supporting other ad-hoc activities.

Your profile

You have experience with project management and meeting deadlines. You are analytical and solution-oriented, with the ability to structure a suitable implementation plan for the customer. You regard yourself as tech-savvy and are comfortable about working with, and learning about, software.

You have great people- and communication skills, being able to meet the individual customers’ specific needs and structuring communication accordingly. Relevant experience includes:

• You are highly proficient in writing and speaking German and English.

• You have experience with implementation projects, ideally within Software as a Service.

• Tech savvy, being able to understand the product and its possibilities.

• You have experience facilitating meetings and training sessions.

• You are proficient in Excel or an equivalent tool.

If you thrive being the initiator who also likes being operational, then you will be a perfect match for this role. 

SameSystem A/S   

SameSystem is a company competing in a fast-evolving and competitive market. We develop the leading Retail Workforce Solution on the market, with an intuitive online interface, first-mover technologies such as iBeacon and Machine Learning forecasting, unlimited free support, and market-leading integration. All the right tools to optimize retail business - made for retailers, by retailers.   

As a result, we continue to see our customers growing and expanding, both in existing and new markets, and we have established ourselves as a market leader in Northern Europe. SameSystem is growing all over Europe, which allows us to recruit ambitious and well-qualified colleagues.     

We have a highly motivating working environment where we are eager to help each other and celebrate our successes. You can look forward to participating in many different social activities and fun company parties – we are a social bunch who like to spend time together and we are waiting with open arms to greet you.  

This job opening is for our local office location in Hamburg, Germany.

We look forward to learning more about you.