Do you love the online games and social media? So do we!

If you're passionate about online games and social media, you'll fit right in with our team. We're looking for someone to help us maintain goSupermodel, a virtual world/game with social networking features that holds a special place in many people's hearts.

goSupermodel is owned by Momio, a small tech company that operates a social media platform of the same name. Our team is based in Copenhagen, but we have employees working remotely from all around the world. Our platform is a place where teenagers and young adults can connect, make friends, and enjoy gaming together. While the gaming aspect is a key feature, the social and community elements are equally important to us.

About the job:

As part of our team of Community Supporters, you'll play a crucial role in creating a fun and safe environment for users on goSupermodel.com. This part-time position is an excellent opportunity for students looking to gain experience in customer service and community management.

Your main responsibility will be:

• Monitoring user activity and behavior on goSupermodel.com to identify and prevent fraudulent or abusive behavior.

• Help manage and engage a team of voluntary in game moderators.

• Providing customer support via email, and resolving issues related to the goSupermodel.com or user's accounts on goSupermodel.com.

• Engaging in creating and maintaining user guides and other resources to assist users with common issues and questions.

• Collaborating with other teams, such as product development and commercial / marketing, to provide feedback and suggest improvements to the goSupermodel.com

• Staying up-to-date with industry trends and best practices in customer support and user experience.

This is a part-time position, with an expected workload of 8-10 hours per week. The role offers the flexibility to work from home, but please note that you will be expected to work evenings, weekends, and holidays as needed. It's important to us that you are flexible and able to accommodate short-notice changes in the schedule.

About you:

We are seeking a passionate and dedicated Community Supporter for gosupermodel.com who is interested in social media and shares our belief that the internet should be a safe and enjoyable place for all. While previous work experience is valued, we prioritize candidates who possess these essential qualities. If you have experience working in customer service or with online communities, that is a plus.

It is essential that you are a native-level English speaker and at least 18 years of age to apply for this position.

Other experience and requirements:

• Strong knowledge and interest in online safety, ethics, moderation, and online communities. You will play a crucial role in ensuring our users have a safe and positive experience on the platform.

• Strong critical thinking skills to analyze and address complex issues quickly.

• Structured and independent work style with excellent time management skills.

• Excellent written communication skills to convey complex information clearly and concisely.

• Passion for helping others. You will be working with users from diverse backgrounds and helping to make a difference in their lives.

  
  

About working with goSupermodel 

At our company, we value teamwork and cooperation. We believe that giving employees freedom, responsibility, and constructive feedback fosters creative thinking and leads to exceptional results. We are an international company with a relaxed work culture and English as our primary language.

Please send your cover letter and CV in English through The Hub. The deadline for applying is 15.04.2023. Applications are treated confidentially and as they arrive. 

Read more about us on our website at company.momio.me