Quality Assurance Engineer

Salary Competitive

We seek a highly skilled Quality Assurance Engineer and Support Specialist to join our team. The successful candidate will ensure the quality of our product and services and provide technical support to our customers. In this role, you will work closely with our development and customer service teams to ensure that our products meet the highest quality.


About the product

Our product, Viio, is the leading cloud-based SaaS Management Platform that helps organizations manage their software-as-a-service (SaaS) applications from a single dashboard. We provide features such as application discovery, usage tracking, cost optimization, procurement, and employee management. The platform helps companies gain better visibility and control over their SaaS applications, reduce costs, improve security, and streamline their overall SaaS management processes.

One process, one platform, one view. More details can be found at https://www.viio.io.


Responsibilities

  • Identify and report software defects, and work with the development team to ensure the timely resolution of them

  • Participate in the design and development of new features, ensuring that quality is built in from the beginning

  • Provide technical support to customers via email and chat, and troubleshoot technical issues as they arise

  • Document technical support issues and resolutions, and contribute to the knowledge base to improve the support experience for our customers


Requirements

  • At least 2 years of experience in software quality assurance and testing, with a focus on web testing

  • Strong analytical and problem-solving skills, with the ability to identify and solve complex technical issues

  • Excellent communication and interpersonal skills, with the ability to communicate technical information to both technical and non-technical audiences

  • English language proficiency of B1 level or higher

  • Experience with technical support or customer service is a plus


Trust and transparency guide everything we do. At Viio, you will find a transparent salary model, flexible vacation, minimal hierarchy, and maximum freedom to develop and execute your ideas. Our style of collaboration is based on honesty and friendship, and we always love making new friends.

You will join a tech scaleup-team with some highly experienced tech individuals, which will give you a unique opportunity to learn and grow. As we are growing, we constantly need employees to take on more responsibility, and this is the right time to join if you want your career to grow alongside the company.

If you are passionate about quality and customer satisfaction and want to work in a dynamic and fast-paced environment, we would love to hear from you.

For more information or questions please contact us at vah@viio.io

Perks and benefits

This job comes with several perks and benefits

Flexible working hours
Flexible working hours

Skill development
Skill development

Work life balance
Work life balance

Paid holiday
Paid holiday

Central office
Central office

Social gatherings
Social gatherings

See all 12 benefits

Working at
Viio

At Viio, we’re on a mission to redefine how businesses plan, manage and optimize their software investments. Our product — with features such as vendor and app discovery, usage tracking, smart optimization insights, and expert negotiation services — lets companies get 360 degree visibility into all their SaaS and cloud vendors, receive intelligent recommendations for optimizing their licenses and contracts, and save up to 30% of their annual spend. Our HQ is in Copenhagen, Denmark, but we’re a diverse, passionate, hybrid team of about 30+ individuals, spread across 6 countries and 9+ nationalities. Trust and transparency guides everything we do. At Viio, you will find a transparent culture, flexible vacation, minimal hierarchy, and maximum freedom to develop and execute your ideas. Our style of collaboration is based on honesty, trust and integrity, and we always love making new friends. If you join Viio, you will join a growing tech scale-up-team with some highly experienced individuals, which will give you a unique opportunity to learn and grow. As we are growing as a company, we constantly need employees to take on more responsibility, and this is the right time to join if you want your career to grow alongside the company. boundaries of what technology can achieve, guided by our passion for making a positive impact on the world.

Read more about Viio

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