The Hub | Quality Assurance Engineer

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Quality Assurance Engineer

Salary Competitive

We seek a highly skilled Quality Assurance Engineer and Support Specialist to join our team. The successful candidate will ensure the quality of our product and services and provide technical support to our customers. In this role, you will work closely with our development and customer service teams to ensure that our products meet the highest quality.

About the product

Our product, Viio, is the leading cloud-based SaaS Management Platform that helps organizations manage their software-as-a-service (SaaS) applications from a single dashboard. We provide features such as application discovery, usage tracking, cost optimization, procurement, and employee management. The platform helps companies gain better visibility and control over their SaaS applications, reduce costs, improve security, and streamline their overall SaaS management processes.

One process, one platform, one view. More details can be found at https://www.viio.io.

Responsibilities

Identify and report software defects, and work with the development team to ensure the timely resolution of them
Participate in the design and development of new features, ensuring that quality is built in from the beginning
Provide technical support to customers via email and chat, and troubleshoot technical issues as they arise
Document technical support issues and resolutions, and contribute to the knowledge base to improve the support experience for our customers

Requirements

At least 2 years of experience in software quality assurance and testing, with a focus on web testing
Strong analytical and problem-solving skills, with the ability to identify and solve complex technical issues
Excellent communication and interpersonal skills, with the ability to communicate technical information to both technical and non-technical audiences
English language proficiency of B1 level or higher
Experience with technical support or customer service is a plus

Trust and transparency guide everything we do. At Viio, you will find a transparent salary model, flexible vacation, minimal hierarchy, and maximum freedom to develop and execute your ideas. Our style of collaboration is based on honesty and friendship, and we always love making new friends.

You will join a tech scaleup-team with some highly experienced tech individuals, which will give you a unique opportunity to learn and grow. As we are growing, we constantly need employees to take on more responsibility, and this is the right time to join if you want your career to grow alongside the company.

If you are passionate about quality and customer satisfaction and want to work in a dynamic and fast-paced environment, we would love to hear from you.

For more information or questions please contact us at vah@viio.io

Perks and benefits

This job comes with several perks and benefits

Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Remote work allowed

You know how you perform best. Work from your couch, your favorite cafe or abroad when you feel like it.

Skill development

We want to take you from good to great.

Work life balance

Carve out time for your kids, friends and personal cider projects.

Paid holiday

Metropolitists, beach boys and mountaineers we salute you and pay you to go and explore the world.

Pet friendly

Dogs, turtles or goldfish are welcome in the office as long as they want to cuddle every now and then.

See all 7 benefits

Working at
Viio Technologies APS

See company profile

At Viio we improve work-lives and business outcomes by streamlining the enterprise SaaS portfolio. Streamlining customers SaaS portfolio and implementing a modern SaaS Management and procurement process will delight employees and boost execution power, while the company will benefit from an agile operational tech foundation that scales efficiently as they grow, creating sustainable competitive advantage long term. The values that guide us: The beat of the daily drum sounds different in every company and while our rhythm, rutines and rituals will change over time our core values are deeply rooted in everything we do and what we truly want to be remembered for. Winning Together - As a team internally and when collaborating with external stakeholders we always invest additional energy to make sure we create a win-win situation for everyone. To succeed, it demands authentic listening to really understanding the underlying motivations, wants and needs and a in the end willlingness to bend towards the middle. Friendly Works- We work hard and play hard and always have time for a laugh with colleagues and customers. We are on a journey together and we want to make sure we enjoy the ride, even while climbing steep mountains, removing stubborn roadblocks or are engaging in tought conversations. Persistent Curiosity - We thrive in a dynamic environment where things are moving fast and where challenging status quo is essential to stay on top. Truly listening from a center of sincere curiosity about people and the world they live in, is what drives our innovations forward. Our Heritage: Where Innovation Meets Scandinavian Excellence ‍Welcome to Viio Technologies, a leading SaaS tech company headquartered in the vibrant city of Copenhagen, Denmark. We are proud of our rich background and heritage, which has shaped us into the innovative and forward-thinking organisation we are today. ‍Scandinavian Approach to Customer Experience ‍At the heart of our company's ethos lies the Scandinavian approach to product design. Known for its minimalist elegance, attention to detail, and commitment to sustainability, this design philosophy has permeated every aspect of our work. It's about simplifying the complex, making technology accessible to all, and creating products that enhance the customer experience and quality of life. ‍A Global Vision ‍While our roots are European, our vision is global. We are not content with simply serving one continent. We aim to bring the benefits of our SaaS technology to businesses and individuals worldwide. With a global outlook, we continue to explore new horizons, connect with diverse communities, and adapt our products to meet the needs of an ever-changing world. As we look to the future, we remain committed to innovation, sustainability, and delivering exceptional solutions to our customers, wherever they may be. Join us on this exciting journey as we continue to push the boundaries of what technology can achieve, guided by our passion for making a positive impact on the world.