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Are you a caring person driven to provide excellent customer service?
Do you have what it takes to turn an upset customer into a loyal one?
Apply now and become part of our great team at DANISH ENDURANCE! We are looking for a talented and ambitious German-Speaking Student Assistant in Customer Support to contribute to the continuous development and growth of our brand of endurance and outdoor gear.
WHO IS DANISH ENDURANCE?
DANISH ENDURANCE is a global endurance & outdoor brand within e-commerce. We are a young high-growth company, with a flat structure and a friendly, dynamic working environment. We are a truly international team consisting of over 35 professionals with more than 17 different nationalities. We focus on Danish design and sustainable manufacturing in Europe and Asia. We develop all our products in close cooperation with Olympic athletes and extreme outdoor adventurers. We have a scalable and unique business model, our ambitions are rocket-high, and we strongly believe that everything is possible. That is why we need you!
WHAT CAN YOU EXPECT FROM THE JOB?
You will work closely with our Customer Excellence team as a Student Assistant in Customer Support. You will primarily be responsible for handling our daily inquiries and complaints from our Amazon and website customers. The tasks will mainly include replying to the customers' direct messages and providing them with suitable solutions. Moreover, you will initiate proactive communication through other complaint channels like reviews. You will also compile the complaints data and report them to our Product Development team. The working times are flexible, and you might need to split the hours across different times of the day and week, sometimes during the weekend.
WHAT DO WE EXPECT FROM YOU?
You must have excellent communication skills; you are proactive and organised. Given some of the issues you will face in customer service, an eye for detail is also a must-have. We are looking for a team player that is empathetic, patient, and capable of finding the bestbalanced solution between the customer's problem and the interests of Danish Endurance. Native or fluent written German and English is required as most of our communication comes from German and English-speaking countries.
Native/Fluent skills in German and English.
Empathetic and excellent communication skills.
Customer-oriented and attention to detail.
Organised and independent.
Experience in customer service.
Excellent knowledge of Microsoft Office.
Experience with help desk software systems such as Gorgias or Zendesk.
Passion for sports is a bonus.
Weekly working hours: Part-time (15 hours).
Location: Copenhagen Holmen, at Talent Garden Rainmaking.
Deadline: We will review applications on an ongoing basis, the sooner you apply, the better.
Start date: As soon as possible.
Please send your application letter and CV in one document.
This job comes with several perks and benefits
Time is precious. Make it count. Morning person or night owl, this job is for you.
Get your caffeine fix to get you started and keep you going.
Easy access and treehugger friendly workplace.
Social gatherings and games; hang out with your colleagues.
We want to take you from good to great.
Peckish after lunch? We got your back with soft drinks, treats and fruit.