Live entertainment venues use crowdEngage to create a brilliant visitor experience. crowdEngage offers powerful audience messaging, mobile ticketing and seamless food and drinks ordering. Last year we joined the Activity Stream Group, and we’re now part of a global company with offices in Edinburgh, Reykjavik, Copenhagen, Ghent, New Haven, and Belgrade.
We’re looking for someone with experience in a live entertainment venue to be the first hire in the crowdEngage Customer Success and Onboarding team alongside the team of three in our central Edinburgh office. We work with around 50 clients – and growing, fast! We like to hire managers of one and this role comes with a lot of autonomy and flexibility in how you accomplish your goals.
The role entails:
Helping our clients experience all the benefits crowdEngage has to offer
Answering client support queries
Assessing how clients are using crowdEngage and suggesting new things for them to try
Writing support articles
Giving feedback for product improvements
Introducing new features to clients
Carrying out onboarding and training for new clients.
You’d be primarily working in the Copenhagen office, but with the flexibility to work from home when needed. The role may require occasional travel to client venues.
Love of live entertainment and the performing arts
Experience working in or with live entertainment venues
A friendly and approachable manner
Solid knowledge of a ticketing system (we currently integrate with Spektrix, Tessitura, Ticketsolve, and Nliven but don’t worry if it’s a different one - we’re really looking for someone who is familiar with core concepts of ticketing)
Excellent written communication skills
Ability to explain the system to clients of all levels of technical ability
This job comes with several perks and benefits
Time is precious. Make it count. Morning person or night owl, this job is for you.
Get your caffeine fix to get you started and keep you going.
We take care of you, even when you are old and wrinkly.