Customer Success & Onboarding Lead

Salary Competitive

Live entertainment venues use crowdEngage to create a brilliant visitor experience. crowdEngage offers powerful audience messaging, mobile ticketing and seamless food and drinks ordering. Last year we joined the Activity Stream Group, and we’re now part of a global company with offices in Edinburgh, Reykjavik, Copenhagen, Ghent, New Haven, and Belgrade.

We’re looking for someone with experience in a live entertainment venue to be the first hire in the crowdEngage Customer Success and Onboarding team alongside the team of three in our central Edinburgh office. We work with around 50 clients – and growing, fast! We like to hire managers of one and this role comes with a lot of autonomy and flexibility in how you accomplish your goals.

The role entails:

  • Helping our clients experience all the benefits crowdEngage has to offer

  • Answering client support queries

  • Assessing how clients are using crowdEngage and suggesting new things for them to try

  • Writing support articles

  • Giving feedback for product improvements

  • Introducing new features to clients

  • Carrying out onboarding and training for new clients.

You’d be primarily working in the Copenhagen office, but with the flexibility to work from home when needed. The role may require occasional travel to client venues.


  • Love of live entertainment and the performing arts

  • Experience working in or with live entertainment venues

  • A friendly and approachable manner

  • Solid knowledge of a ticketing system (we currently integrate with Spektrix, Tessitura, Ticketsolve, and Nliven but don’t worry if it’s a different one - we’re really looking for someone who is familiar with core concepts of ticketing)

  • Excellent written communication skills

  • Ability to explain the system to clients of all levels of technical ability

For more information or questions please contact us at or phone number +4553704880

Perks and benefits

This job comes with several perks and benefits

Flexible working hours
Flexible working hours

Free coffee / tea
Free coffee / tea

Pension plan
Pension plan

Working at
Activity Stream

Activity Stream is a marketing platform that live entertainment organizations can use to sell more tickets and identify, understand and activate their fans or audiences. By exploring their data and using segmentation tools, like building intent-based campaigns, the platform can help organizations easily enhance their marketing and communication abilities.

Read more about Activity Stream

company gallery image