🔥 Big announcement 🔥 New owners and vision for The Hub. Click here to read the full story.

Product Manager / Late Co-Founder

Salary €3,000 - €6,000
Equity To be negotiated

Humanity is disappearing from customer service.

You may have noticed how businesses are investing in chatbots making it harder to reach human beings.

Businesses are cutting costs at the expense of customer experience.

On September 2022 news broke that Amazon will close all but one US customer call center. Last week we learned T-Mobile is axing 1900 jobs and closing 7 call centers.

These changes are happening simultaneously with the rise of ESG: environmental, social, and corporate governance.

ESG is a framework designed to be embedded into an organization’s strategy that considers the needs and ways in which to generate value for all of the organizational stakeholders such as employees, customers, suppliers, and financiers.

However, there’s a big contrast between what businesses claim to do and what they actually do.

The consequence of these trends is a decline in customer service.

According to TCN, Americans overwhelmingly prefer to interact with a live person when dealing with customer service reps. When waiting to speak to a customer service rep by phone, they’re willing to wait on hold for 6 minutes on average but the actual wait time is 3 times longer, averaging 17.4 minutes.

The percentage of consumer households that experienced a serious consumer problem has risen. Customers file complaints but the resolution is low because customers expect more. Only 21% of consumers are completely satisfied.

Customers no longer just want resolution and a refund; they also want assurance the problem won’t recur and an explanation of its cause.

Social media has made it easier to hold companies accountable. Consumers are writing reviews but the problem is 75% of businesses don’t respond to negative reviews.

That is why we founded No No No – a consumer advocacy platform.

  • Our mission is to fix issues and relationships between consumers and businesses.

  • Our vision is to build a platform you can use to resolve any issue with any business.

  • Our purpose is to show the world how integrity and customer service build trust and generate happiness for employees, customers and other stakeholders while delivering profitable results.

  • Our product is Resolution As A Service. We help consumers escalate complaints, bypassing the frontline customer service and getting resolutions faster.

What makes us different?

  • We offer businesses a fair opportunity to fix the issue before getting a review.

  • Consumers can only rate and review businesses based on the outcome of the resolution after an interaction.

  • This approach incentivizes businesses to fix the issues.

We pivoted to a B2C business model in April and since then, our revenue has grown organically 25% MoM due to SEO and word of mouth. Now we're looking for a late co-founder to join the team.

You need to have experience from an internationally well-known B2C company such as Spotify, Wolt, Bolt, Wise, Unity, Supercell, Rovio, Tripadvisor, Trustpilot or similar. If you don't meet this requirement, please do not apply.

For more information or questions please contact us at jack@nonono.com

Perks and benefits

This job comes with several perks and benefits

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Work life balance
Work life balance

Carve out time for your kids, friends and personal cider projects.

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Skill development
Skill development

We want to take you from good to great.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Remote work allowed
Remote work allowed

You know how you perform best. Work from your couch, your favorite cafe or abroad when you feel like it.

See all 9 benefits

Working at
No No No

Our service is an online consumer advocacy service – nonono.com – which helps American consumers resolve complaints with businesses. Our mission is to fix issues and relationships between consumers and businesses. Our vision is to become the global de facto platform consumers use to resolve any kind of issue with any type of business in a way that is also fair for businesses. Our purpose is to show the world how transparency, integrity and great customer service build trust and generates the most love and happiness for employees, customers, partners, vendors and other stakeholders, and how it also delivers profitable results. Our motto is “do the right thing.”

Read more about No No No

company gallery image