Platform6 is the startup house in the heart of Tampere, and home to over 65 early-stage startups, and more than 10 organizations and partners working to support the startups on their way to international expansion.
Are you passionate about people & community and building excellent customer experience? Are you a fast learner that communicates fluently in English and thrives in the fast-paced startup environment?
We are looking for a social, positive, and customer service-minded person to join our growing team to lead our Community Management & Events operations.
You’ll get to work with an international, enthusiastic and entrepreneurial core team on day-to-day operations, and influence the whole Tampere startup field’s future. While working for Platform6, you will be in the middle of one of the fastest-growing and most collaborative startup ecosystems in the Nordics!
What we have to offer:
The role’s tasks include:
Customer service: providing a great customer experience to guests and Platform6 members. Main point of contact with all our community members. Answer any questions from guests related to the building including way-finding, policies and procedures, memberships;
Handling member managements tasks e.g. key access, member onboarding, update member information and keeping internal tools up-to-date;
Ownership of membership onboarding process, collecting feedback from the community;
Main code-of-conduct person inside the community, acting also in the role of a mediator when needed;
Ability to utilize and develop our community management and processes with Platform6 channels;
Your approach will be proactive and you are able to discover the early signals coming from our member companies and individuals, and be able to translate them into real actions.
House Management Operations:
Responsible for the day-to-day house services tasks such as sorting mail, get deliveries from couriers;
Managing meeting rooms, printing service, and event areas bookings;
Support the planning and tracking renovations and building maintenance needs together with the building caretaker (external company);
Internal Events Producer:
Be in charge of producing internal Platform6 events (and parties) and coordinating events hosted by external organizations;
Be the contact person for event inquiries and reservations;
Be the contact person for all event production vendor partners.
Support in events setup.
What are we looking for?
Good written and verbal communication skills in English and Finnish language;
Good basic IT skills and ability to learn to use members management systems quickly;
Passionate about working with people and delivering excellent positive customer experience;
You have the ability to multitask, and you thrive in a busy environment;
You are solution-driven with strong organizational skills and an ability to plan and execute your work independently;
A mindset and willingness to grow and learn.
Bonus Points if you have:
Previous experience from the hospitality industry, community management or customer service are considered a plus.
Strong interest in community building.
Interested in startups, and in the local vibrant startup scene.
Interested in joining our team? Please submit your application with a salary request by the 05.02.2023 via The Hub.
We'll close the application as soon as the right candidate is found.
This job comes with several perks and benefits
Easy access and treehugger friendly workplace.
Time is precious. Make it count. Morning person or night owl, this job is for you.
Social gatherings and games; hang out with your colleagues.
Get your caffeine fix to get you started and keep you going.
We want to take you from good to great.
Break a leg! Seriously, we got you covered in our company healthcare plan.