Would you like to play an instrumental role in building a unique universe for a leading tech-start-up company?
As Customer Success Representative you are overseeing the planning and activation of customers using our Mobile App for automotive remarketing and sales. Once activated you will ensure that customers have a positive ongoing experience using our products to their optimum levels and give a maximized return on investment for the customers. You will also be managing existing customers ensuring that they get the optimum benefits when using our services and that we keep the highest service level. Your daily partners will be Sales Managers at automotive dealerships worldwide. The position requires knowledge and interest in SaaS, digitalization, customer experience, and high growth. You will be based in Carswips’ headquarters in Aarhus and will report to the company’s founder and CEO.
Carswip is a young innovative tech start-up, which via an app ensures global premium car brands and dealerships shifting from offline to online. Carswip has partnerships with the biggest and strongest car brands and dealerships in the world. The company has a high global ambitions level.
Phone support in Danish and English
Collecting all information required in order to onboard customers
Onboarding and activating customers remotely
Managing and developing relationships with customers
Monitoring performance and establishing procedures for continuous improvements
Continuously improving processes to ensure fast and high-quality implementation and activation of customers
Delivering the best customer and user experience.
Experience in Customer Success position or similar
Proven experience in working across cultures and building relationships
Solid understanding of digital and commercial aspects
Entrepreneurial and self-driven with the ability to identify and act on opportunities
Strong communication skills in written and verbal English
Dynamic work environment where you can make a difference
Great opportunity to grow career wise
More work-life balance, less bureaucracy & politics
Great office environment with a stunning view direct to nature
Table tennis, padel tennis, Friday bars, company events, and lunch plan
What are your wishes to equipment and gear? We’ll accommodate your preferences and give you a computer, screen(s), keyboard, and mouse after your choice + an adjustable desk
Competitive salary based on qualifications
UnikRecruitment is assisting Carswip with this process. For further information about this vacancy, please contact Michael Kjærgaard at UnikRecruitment by phone +45 2222 4000. No knowledge of the candidate’s identity will be given to Carswip without his or her prior acceptance.
This job comes with several perks and benefits
Time is precious. Make it count. Morning person or night owl, this job is for you.
Get your caffeine fix to get you started and keep you going.
Social gatherings and games; hang out with your colleagues.
Friday is something special, let's enjoy a beer together.
We want to take you from good to great.
Peckish after lunch? We got your back with soft drinks, treats and fruit.