At resOS, we are looking for a customer service colleague with a good understanding of marketing, sales, and community management. Do you love customer service and sales? Are you creative and do you have technical flair? Then you will fit right in! 

We are looking for someone who is passionate about customer service and communication but also has the courage to assist our marketing team with various smaller tasks.

The job primarily revolves around working directly in assisting our customers in setting up resOS as well as helping them solve various problems in this regard. We expect you to be interested in written customer service replies (email-based) and we expect you to be fluent in English. In this job, 80% of your time will be spent working on customer service, so being extra nice to our customers is a must. 

resOS is a fast-growing online operating system for restaurants across the globe. You will be making sure we provide the best customer service in the industry, support, and marketing-related tasks, coordination, and ad-hoc tasks. You’ll play an important part in helping resOS grow its customer base and strengthen its online marketing, all while being part of a super friendly international team.

About resOS 

resOS is built to simplify the way restaurants across the globe handle their daily operations. This includes an intelligent management system that allows restaurants to easily handle everything that has to do with table reservations, bookings, table planning, and a bunch of other restaurant-related features. resOS also includes a takeaway system. The system’s modern design, simplicity, flexibility, smart features, and affordable prices make resOS the ideal management system for restaurants of all sizes. 

Your role 

We are looking for an enthusiastic candidate who is eager to help resOS towards becoming the number one choice for restaurants all over the world and strengthen its online marketing activities. 

You’ll join a young team of entrepreneurs who built resOS from scratch. You will get a lot of skills related to the sales and marketing field and will learn a lot about working in a fast-paced environment. You will work closely with 4 other students, the customer service & community manager, and the founders.

Specifically, you will:

• Provide customer service and support to customers and potential customers.

• Follow and close deals with sales leads.

• Assist in creating content for the website via WordPress and smaller SEO tasks.

• Different ad-hoc related tasks.

You can expect to gain experience within:

• Sales.

• Content creation.

• Outbound marketing automation.

• WordPress and SEO.

• Problem-solving and fast-paced business development.

Requirements:

We are looking for a candidate full of energy and drive combined with a target-driven mentality. Perhaps you are currently working with customer service, sales, and/or marketing, or you have some experience with these and you would like to learn more. Here are the things we expect from you:

• Proficiency in English.

• Currently enrolled in an AP, Bachelor's, or Master’s program.

• Excellent communication and multitasking skills.

• Open-minded, positive, and eager to learn and gain a lot of experience in multiple fields.

• Experience with outbound/inbound sales is considered a plus.

• Experience with online marketing is considered a plus.  

Perks:

You'll be working remotely, and have the opportunity to choose your own working schedule. You will choose how to divide your time according to the tasks that you receive. We are very big on trust, so as long as you take care of your tasks, you can decide everything when it comes to your work schedule.

resOS will become a fully remote company soon, but no worries, there will be plenty of social gatherings where you will have the chance to meet the rest of the team and get to know them. Those who eat together, stay together, so during these social meetings, we will be covering food and drinks!

Application

We are looking for someone who can start in May 2023. The position is part-time/paid by the hour and we expect you to be able to work a minimum of one hour per day, including some weekends. We look forward to receiving your application!