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Customer Experience Intern

Salary Unpaid
Start Date: Ongoing Recruitment

Tonsser is a fast-growing Tech Startup and the leading app for youth football players in Europe, empowering the next generation of football players to perform, improve and get discovered. The goal of the company is to democratise the world of football and add as much transparency to an otherwise closed off system.

In this internship you will become part of the biggest team in the company, with areas ranging from User Communication, User Research, Customer Experience and Product Marketing. You will be connected with every single of those areas in some capacity during the internship and get the chance to work on several individual projects.

The internship will yield you with invaluable experience in terms of how a product is analysed, visualised and developed. How to communicate with users, understand the users and share insights and learnings to improve the product. This way we ensure that you get to be part of the entire process; from the work you do with our users through support, to the analysing and research of our users and the conceptualisation of solutions across the team. Additionally you’ll get to experience a fast-growing company from the inside.

Your week will have a schedule of tasks, which is a guideline for you to use, but is also subject to change depending on the seasonality. In all cases, our support will take priority. And during the season we’ll have performance achievements (Team of the Week, Player Rankings, Team of the Season) to verify and publish. Translation tasks and direct outreach to users are central tasks in this role and fluency in English is required and French, Flemish or Dutch is a big plus!

All internship, are by default unpaid.

Perks and benefits

This job comes with several perks and benefits

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Free office snacks
Free office snacks

Peckish after lunch? We got your back with soft drinks, treats and fruit.

Equity package
Equity package

Want to be a partner? Look no further.

See all 17 benefits

Working at
Tonsser

We’re building a vertical social network to unite the 265 million active football players world-wide putting them in control of their own football identity. Players use Tonsser to scout their opponents before an important game, analyse their performances and save personal achievements season by season. More than 1.5 million youth players across Europe already use Tonsser to unlock their potential.

Read more about Tonsser

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