SALES & CUSTOMER SERVICE ASSOCIATE - SWEDISH WEBSHOP
The story of Danish storage expert RackBuddy starts with two friends and their quest for a ground-braking coatrack.
Since 2013, RackBuddy has taken sturdy industrial materials and turned them into light and stylish solutions. From walk-in-wardrobes to wine racks to kitchen shelves, and outdoor installments. Every solution is ingeniously made from a handful of essential components, which custom-fit to any space – no matter how irregular it may be. And in the spirit of sustainability, the durable solutions can be de-constructed and re-constructed, if storage needs or design preferences change.
RackBuddy offers its solutions both, B2B as well as B2C and is primarily a digital business via five online shops (rackbuddy.de, rackbuddy.com, rackbuddy.dk, rackbuddy.fr, rackbuddy.se).
You will be responsible for all engagement with our Swedish customers
You will be co-responsible for our Rackbuddy.se webshop in close collaboration with our Head of e-commerce
Assist all our Swedish customers and represent RackBuddy’s creative and hands-on attitude towards our work, mostly via e-mail, online consultations and by telephone
Help develop custom-solutions in our 3D drawing program, in close collaboration with our customers
Support in collaborations with Swedish partners and influencers
Ensure that copy is translated and implemented at our Swedish shop
Solving other ad hoc tasks
We envision that you:
Have studied, made an apprenticeship or have prior experience within Sales and/or Customer service
Have worked with customer inquiries and/or customer communication
Are a native speaker in Swedish and speak/write English fluently
Provide a positive can-do attitude and handle customer requests in a timely, professional manner to ensure high customer satisfaction
Are reliable and take responsibility for the tasks given to you
Experience in working with Shopify and/or Dixa is a plus, but not a requirement
What we can offer you
A unique opportunity to be a part of a dynamic team in an exciting and fast-growing company
A lot of responsibility and freedom to drive our Swedish market
An amazing team and office space at the center of Copenhagen, at Frederiksberg Allé
A competitive salary and benefit package, based on past experience and qualifications
This job comes with several perks and benefits
We take care of you, even when you are old and wrinkly.
Your local office is your anchor point, thus, we placed it centrally at your convenience.
Enjoy a free catered lunch with your colleagues, every day.
Break a leg! Seriously, we got you covered in our company healthcare plan.
Time is precious. Make it count. Morning person or night owl, this job is for you.
Easy access and treehugger friendly workplace.