German-speaking Customer Service Agent (Remote Part-time)

Salary Competitive

Donkey Republic is looking for German-speaking Customer Support Agents to give our Donkey riders an amazing and excellent customer experience!

Join us in a mission to make sustainable shared transportation available to everyone and make cities more liveable! We are 15,000+ bicycles large, serving 1m+ customers in 10 large and another 50 smaller cities in Europe and we believe that Every Ride Counts. We demonstrate how bike-sharing can play a major role in urban mobility. We are looking forward to meeting you!

About the role:

You will be part of a full-remote customer support team supporting our riders with all kinds of inquiries. The opening hours of our Customer Support are between 06:00-20:00 every day of the year. The number of hours can be agreed on during the interview process but will lay between 10-15 hours per week.

You will be working remotely and it's therefore not important where you are based or want to work from! However, we will make sure that you are part of the team despite the distance :) You will be reporting to the Head of Customer Support.

Your tasks include:

Making sure that all our riders have an amazing experience with Donkey!

Handling several phone calls, chats and emails throughout the above mentioned opening hours.

We expect you:

  • To have some experience in customer support.

  • Are fluent in German and English. It would be a very big plus if you speak French as well!

  • Are empathetic and love to talk to people.

  • Don't mind working on weekends and holidays. (We're open every day of the year!)

Perks and benefits

This job comes with several perks and benefits

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Free office snacks
Free office snacks

Peckish after lunch? We got your back with soft drinks, treats and fruit.

Free friday beers
Free friday beers

Friday is something special, let's enjoy a beer together.

See all 13 benefits

Working at
Donkey Republic

Donkey Republic is one of Europe's leading providers of end-to-end bike-sharing solutions providing both pedal- and e-bikes. The company is expanding across Europe with around 9,500 bikes and ebikes in 24 cities as a Mobility as-a-Service (“MaaS”) provider as well as licences its platform as Software-as-a-Service (“SaaS”) to partners operating 3.5k bikes across +60 cities. Based on its proprietary software, Donkey Republic offers cities and local partners a fully integrated turn-key solution, including software critical to all stakeholders, bikes, operations, and support services. The company provides affordable and sustainable mobility for the masses by partnering with cities to turn bikes into the hero of urban transportation and has a vision of making city life better for everyone with affordable and responsible bike-sharing.

Read more about Donkey Republic

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