About the job

Current is a scale-up company now looking for Head of Customer Success to join our Team! In this role, you will be responsible for setting the company’s customer success strategy, manage and execute client engagement activities. You will ensure the customer success team has all the toolls and routines in place to execute customer retention and account growth accross our digital channels.

The start of any career in CURRENT consists of a solid B2B solution understanding and matching this to our customers and their needs. Your advantage in this role, will be to have strong knowledge from the EV industry and proven track record from SaaS B2B solution selling from related tech industries. We are looking for an ambitious colleague who wants to lead and continue to build a strong performing team.

We are CURRENT

Our company ambition is to drive the sustainable future of home, workplace, and commercial EV charging. CURRENT's cloud-based platform provides the most reliable, scalable, and seamless management system for destination charging scenarios, and fits into enterprise-customer demands. We offer innovative work, meaningful career, being part of building a company. At CURRENT we embrace a well-established set of cultural values, we embrace diversity. Innovation, openness, and reliability are values that guide our work. We work hard and celebrate our successes, handle challenges with solid teamwork effort, always focused on creating the best possible customer user experience.

The immediate tasks for your position are:

• Bridge the gap between marketing/sales and customer support.

• Ensure customers get fast time-to-value.

• Keep clients engaged.

• Build customer loyalty and reduce churn.

• Keep a “high-level view” of the entire support process.

• Advocate for customers to peers internally.

• Foster a customer-centric team environment

• Resolve customer issues

• Contribute with business development projects within the areas of responsibility and to support the company’s priorities

Requirements:

• 3-5+ years’ experience as a Customer Success Manager/ Sales Development/ Business Development Representative / Partnerships.

• Experience working in the Hi-Tech or start-up ecosystem.

• Analytical and tech-savvy

• Relationship-building expertise with global C- level executives

• Ability to digest large volumes of information and synthesize key takeaways.

• Excellent critical thinking and problem-solving skills as well as understanding strategic frameworks and concepts.

• Experienced working with Support tools (i.e. Zendesk), CRMs (Hubspot) and sales tools (ZoomInfo /LinkedIn Navigator, etc)

• Team player with a passion for a fast-paced environment.

• Creative, organized, and detail-oriented

• English- High Proficiency

Personal qualifications we are looking for:

• Excellent interpersonal and communication skills (verbal & written) including outstanding telephone presence, multilingual preference and native Norwegian or Swedish speaking

• Entrepreneurial mindset, self-motivated, accountable approach, combined with strong sense of teamwork

• Ability to follow through and meet deadlines

• Flexible and adaptable to change

• Natural understanding of the Nordic business culture

• A sustainable mindset!

Sounds exciting?

We look forward to hearing from you and a mutually beneficial long-term relationship!