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Customer Success Specialist (parental leave substitute)

Salary Competitive

We are a B2B SaaS company building the world's first operational involvement platform. Our mission is to make the process of finding, sharing, fixing and learning from issues and observations as easy as thinking about them and as rewarding as being remembered for them.‍ By doing this, we are making work more meaningful for all parties involved.

Our platform is already used in over 80 countries globally by customers such as Puma, Odeon, Stadium, Finnair, Fiskars and hundreds of other organisations you are familiar with.

We are now looking for a passionate Customer Success Specialist to join our team with a 5-8 month fixed term basis (parental leave substitute), with a view of the role being permanent.


What we offer you

  • Challenging work in a dynamic and international team (12 nationalities)

  • Great customers to work with (totalling more than 170k users globally)

  • Ability to provide value with a great product (4.7/5 rating on Capterra)

  • Ability to learn without fear of mistakes

  • An innovative and relaxed working environment at the heart of Helsinki (Kamppi)

  • Flexible working hours and freedom to work remotely without the bureaucracy and slowness of a big organisation

  • Five extra days of holiday per year

  • Perks and benefits from city center office space to health and dental care


Responsibilities:

  • Onboarding customers to provide optimal time-to-value

  • Ensuring we meet and exceed the needs of existing customers

  • Developing our customer success processes

  • Orchestrating customer journey

  • Providing support to key accounts

  • Working in close collaboration with sales, marketing and product development


You’ll love this role if...

  • You have a desire to take responsibility and work in a startup environment

  • You are interested in technology and SaaS products

  • You thrive in a close-knit team

  • You are passionate about developing and managing a great customer journey


We're looking for a new colleague who...

  • Has a great personality - that's what really matters

  • Has challenged themselves with relevant studies

  • Has experience in customer relationship management (e.g. customer success, sales, account management, project management, customer support)

  • Has a problem-solving and solution-driven mindset

  • Has excellent interpersonal skills

  • Is fluent with spoken and written Finnish and English (additional languages considered as an advantage)

  • Has solid understanding of basic and modern productivity tools (e.g. Microsoft Excel, Pipedrive, Trello, Clickup, Slack etc..)


Does it sound like a match? We can't wait to hear from you! Please apply and let's get to know each other better. We will fill the role as soon as we find the right person.

For more information or questions please contact us at iris.jamsa@falcony.io

Perks and benefits

This job comes with several perks and benefits

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Free office snacks
Free office snacks

Peckish after lunch? We got your back with soft drinks, treats and fruit.

Free friday beers
Free friday beers

Friday is something special, let's enjoy a beer together.

See all 18 benefits

Working at
Falcony

We are a technology company known for our easy-to-use solutions that enable organisations all over the world to involve their communities to observe, inspect and share anything and everything they see. We serve various industries, and have users in more than 80 countries. Our head office is located in Helsinki, Finland. We work with the newest technologies which makes work challenging and fun at the same time. Our office, which is in the centre of Helsinki, has a relaxing atmosphere that provides resources for constant learning and development. At Falcony we are a team of international people from all over the world. In our team everyone has a voice, ideas are heard and appreciated. We are not just colleagues but also good friends and enjoy our time together even outside office hours. As a growing company we are always looking for new talent. If you feel like we are the right company for you, do not hesitate to apply to our open positions or contact us.

Read more about Falcony

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