We are currently looking for a new team member to work in customer success with an emphasis in sales and marketing.
In the role, you will play an important part in contributing to the success of the company. You will get an opportunity to develop and deepen the customer success function together with key members of the team. You will also participate in a variety of tasks in sales and marketing. In the role, you will:
work closely with our customer base with an emphasis on Finnish and Swedish customers and make sure they get the most out of See the Good! and have a great experience using it
onboard our new customers and make sure our existing ones are well-versed in using the app and method
drive upsell opportunities
minimise churn in our customer base
develop our customer success processes by planning and testing new ideas and iterating old ones
plan, create and publish content through various marketing channels
help with recruiting colleagues to the customer success function
What we offer:
the opportunity to work with the leading positive pedagogy company in EdTech
work in an international and diverse environment, both through our personnel and our customers
the opportunity to grow in the role possibly even to a lead position
Our ideal candidate:
has fluent Swedish and Finnish skills.
Is also able to communicate in English (office language)
love of learning, curiosity, and perseverance are your strengths
has at least a year of work experience in customer success
has some work experience in social media and email marketing
enjoys picking up the phone and calling customers
loves processes and is accustomed in following them
This job comes with several perks and benefits
Easy access and treehugger friendly workplace.
Short, tall, skinny, chubby we like you just as you are. But if you dream about a bum like J-Lo we got you covered.
Metropolitists, beach boys and mountaineers we salute you and pay you to go and explore the world.
Kids are the future, go spend time with them.
You know how you perform best. Work from your couch, your favorite cafe or abroad when you feel like it.
Dogs, turtles or goldfish are welcome in the office as long as they want to cuddle every now and then.