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Junior Customer Success Manager

Salary Competitive

We are currently looking for a new team member to work in customer success with an emphasis in sales and marketing.

Role description:

In the role, you will play an important part in contributing to the success of the company. You will get an opportunity to develop and deepen the customer success function together with key members of the team. You will also participate in a variety of tasks in sales and marketing. In the role, you will:

  • work closely with our customer base with an emphasis on Finnish and Swedish customers and make sure they get the most out of See the Good! and have a great experience using it

  • onboard our new customers and make sure our existing ones are well-versed in using the app and method

  • drive upsell opportunities

  • minimise churn in our customer base

  • develop our customer success processes by planning and testing new ideas and iterating old ones

  • plan, create and publish content through various marketing channels

  • help with recruiting colleagues to the customer success function

What we offer:

  • the opportunity to work with the leading positive pedagogy company in EdTech

  • work in an international and diverse environment, both through our personnel and our customers

  • the opportunity to grow in the role possibly even to a lead position

Our ideal candidate:

  • has fluent Swedish and Finnish skills.

  • Is also able to communicate in English (office language)

  • love of learning, curiosity, and perseverance are your strengths

  • has at least a year of work experience in customer success

  • has some work experience in social media and email marketing 

  • enjoys picking up the phone and calling customers

  • loves processes and is accustomed in following them 

For more information or questions please contact us at joonas@seethegood.app or phone number +358509957039

Perks and benefits

This job comes with several perks and benefits

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Gym access
Gym access

Short, tall, skinny, chubby we like you just as you are. But if you dream about a bum like J-Lo we got you covered.

Paid holiday
Paid holiday

Metropolitists, beach boys and mountaineers we salute you and pay you to go and explore the world.

Maternity / paternity leave
Maternity / paternity leave

Kids are the future, go spend time with them.

Remote work allowed
Remote work allowed

You know how you perform best. Work from your couch, your favorite cafe or abroad when you feel like it.

Pet friendly
Pet friendly

Dogs, turtles or goldfish are welcome in the office as long as they want to cuddle every now and then.

See all 11 benefits

Working at
Positve Learning Oy

We’ve pioneered a highly popular, science-based and award winning pedagogical approach called See the Good! for learning, teaching and assessing socio-emotional skills. See the Good! is a digital service to boost positivity in the classrooms to promote both well-being and academic learning in students. We know that happy kids learn best. Backed by scientific research and already in use by 1000s of teachers in Finland, we have developed the See the Good! method, teacher training & physical materials into a digital service for worldwide use. Our first international customers in Sweden, Indonesia and Thailand among others are already using the See the Good! both the method and digital tools to improve the student’s school wellbeing and academic learning.

Read more about Positve Learning Oy

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