We are currently looking for a new team member to work in customer success with an emphasis in sales and marketing.

Role description:

In the role, you will play an important part in contributing to the success of the company. You will get an opportunity to develop and deepen the customer success function together with key members of the team. You will also participate in a variety of tasks in sales and marketing. In the role, you will:

• work closely with our customer base with an emphasis on Finnish and Swedish customers and make sure they get the most out of See the Good! and have a great experience using it

• onboard our new customers and make sure our existing ones are well-versed in using the app and method

• drive upsell opportunities

• minimise churn in our customer base

• develop our customer success processes by planning and testing new ideas and iterating old ones

• plan, create and publish content through various marketing channels

• help with recruiting colleagues to the customer success function

What we offer:

• the opportunity to work with the leading positive pedagogy company in EdTech

• work in an international and diverse environment, both through our personnel and our customers

• the opportunity to grow in the role possibly even to a lead position

Our ideal candidate:

• has fluent Swedish and Finnish skills.

• Is also able to communicate in English (office language)

• love of learning, curiosity, and perseverance are your strengths

• has at least a year of work experience in customer success

• has some work experience in social media and email marketing 

• enjoys picking up the phone and calling customers

• loves processes and is accustomed in following them