Customer Experience intern

Salary Unpaid

LOOP is a disruptive startup enabling global companies to reskill and upskill employees in a new, unique, scalabale and engaging way. We are growing rapidly and need to strengthen our team with a Customer Success intern. Customer Experience is crucial to LOOP and we work closely with our customers to ensure their success.

We are looking for a driven, engaged and outgoing CX intern with a passion for making customers happy.

This is an opportunity to gain firsthand experience with global customers in a growing company within a booming industry.

 

You are

  • positive, self-driven, passionate, with a "let's do it" mind set and open to trying new things

  • structured and professional

  • flexible, embrace change and like working on different tasks at the same time

  • a people person with an interest in the people side

  • experienced within tech and IT, from a practitioner perspective

  • fluent in spoken and written English


You will

  • be responisble for the communication with our customers

  • periodically organize and manage meetings with customers

  • follow our customer success process and ensure the success of each initiative

  • track customer satisfaction, product usage etc. and report both internally to LOOP and to customers

  • work with continous improvement, gathering feedback from customers and interacting with UX and product development

  • manage customer expectations and deliverables

  • be the link to our customers, keeping track of their needs and aligning them with our product development roadmap


This internship lasts 6 months.


For more information or questions please contact us at info@loop.work

Perks and benefits

This job comes with several perks and benefits

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Working at
LOOP

LOOP's unique and innovative mentoring platform and concept turns all employees into mentors that help each other grow.We unlock the full potential of the collective knowledge residing within companies and create truly self-learning organisations with high employee satisfaction, retention and productivity.  LOOP is what you would describe as a super-lean startup; we strive to be best at what we do, constantly improve and have fun on the way to success!

Read more about LOOP

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