At Fullview, we found out that technical customer support is broken so we made it our mission to reshape it. We're building a category defining business that takes the guess away when doing support.
We enable support and engineering teams to:
understand their customers issues without doing the back and forth via chat. We do that by allowing them to watch the sessions of their customers including the under the hood info like console and network logs
help their customers to solve their issues from with their web apps, by easily starting a multi player screen control, along with audio and video
pass on bugs and ux info to engineering teams, with a click of a button, rather than long Jira or GitHub tickets.
Fullview was founded in 2021 out of Copenhagen, but with a global mindset from the get-go. We're a team of 14 ambitious problem solvers and tech enthusiasts, with experiences ranging from product growth, customer success, and software development. We're obsessed about offering a great user experience and we believe that siloed solutions like Intercom, Zoom, Hotjar, and Teamviewer simply don't cut it anymore.
We raised $10m from top investors in the US, Lightspeed Venture Partners, along with a lineup of great founders of billion $ startups (Coinbase, Unity, Spotify, etc)
Node, Java (only 3 services)
Reactive self contained services
Hosted on AWS with k8s & AWS Lambda
Monitored via DataDog & CloudWatch
Exponential system complexity (1 customer generates n customers)
Significant experience in building robust RESTful APIs
Strong track record in building scalable systems in cloud infrastructures (AWS)
Interacted with dedicated real-time bidirectional communication (WebRTC)
Comfortable working in a fast-paced environment with limited guidance
You enjoy breaking complex tasks down into small deliverables, iteratively
You will be working closely with the entire founding team with the mission to shape a world class product experience, therefore we count on you to be able to put yourself in the shoes of our users, customer support teams from around the world
What we offer...
💰📈 Competitive salary and stock options (opportunity to become a shareholder in your first year with Fullview)
🏖 25 days of paid holiday
⚖ Flexible working hours in a hybrid setup
💻 Macbook Pro and accessories
🍔 Lunch at the office
This job comes with several perks and benefits
Metropolitists, beach boys and mountaineers we salute you and pay you to go and explore the world.
Carve out time for your kids, friends and personal cider projects.
Peckish after lunch? We got your back with soft drinks, treats and fruit.
Want to be a partner? Look no further.
Time is precious. Make it count. Morning person or night owl, this job is for you.
Enjoy a free catered lunch with your colleagues, every day.