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Technical Support Specialist (German speaking) with automotive experience

Salary Competitive

We’re Tjekvik — a digital colleague in the Automotive Industry. We bring self-service experience to Car Dealerships. Our customers include brands like BMW, Mercedes-Benz, Volkswagen, and Audi.

Tjekvik is a remote-first company, with people all around Europe, but with an HQ in the centre of Copenhagen.


The job

We have a hugely exciting opportunity for the right candidate to join Tjekvik. We are looking for a German-speaking Technical Support Specialist to join our growing Operations team. As support at Tjekvik, you will assist our customers when questions arise and ensure that every support case is followed up to closure. The Technical Support Specialist will participate in various projects related to customer launch and operations.  

   

The opportunity  

If you thrive in an entrepreneurial environment, want to grow your career in the automotive industry, and have the drive necessary to perform in a successful digital company, this is an opportunity to be part of a fast-growing automotive company. 

   

Your role  

As a Technical Support Specialist, you will work closely with our customer success teams and market teams to engage customers maximising their success along key milestones, such as implementation and activation. You will work together across the entire Tjekvik team, and in cooperation secure that we constantly improve our technical implementations. You will become the ‘Expert’ on setting up all our technical stuff (everything from data imports to all the functions in our backend), while also being able to write articles and automated messages to grow our automated support function via Intercom. 

Your closest colleagues will be your fellow support team members and engineers who today are located remotely in Denmark, England and Poland. But you will work will colleagues all over Europe.

 

Where  

The ideal candidate lives in Germany, but options for being in our Head Quarters in Copenhagen or remotely in the EU are also an option.

  

Responsibilities  

  • Reactive 1st & 2nd level support and fast reaction when questions arrive from our users. 

  • Conduct troubleshooting with the customer.

  • Cooperate with the 3rd level where required.

  • Proactively Identify topics and patterns suitable for future helpdesk articles.

  • Proactively build user guiding product tours to enable automated support.

  • Update documentation and processes in relevant areas.

  • Manage translation feedback.

  • Setting up customers & dealerships for launch

  • Monitor usage and activation levels 

  • Ability to navigate through multiple computer applications with speed and accuracy. 

   

Qualifications  

  • Understanding how the automotive aftersales department operates is a benefit. 

  • You must be technically skilled, and (at least after some introduction) be able to support users in how their network infrastructure can restrict connections.

  • You must be curious and have the will to test and replicate if needed to validate a certain issue.

  • You must write and speak fluent English and German.

  • You should enjoy having a lot of tasks at the same time, and the capacity and structure to follow up where needed (our customers are busy people) 

  • You have experience from an IT service desk, helpdesk, or customer support.

  • You naturally communicate with both technical and non-technical people, and you are not afraid of using graphical tools to create an image, if needed, to secure quality and understanding in communication.

  • You are self-driven, take responsibility for big and small things and fancy working in a remote organisation.  

  • Happy and confident to work on your own remotely and manage your own tasks.   

Benefits  

  • Work with customers all over the world.

  • International organisation with the option to work fully remotely or in our office in Copenhagen.  

  • Work with some of the best-known car manufacturers and large dealer groups  

  • Smart colleagues who look forward to coming back or logging on every Monday  

  • A high degree of freedom, influence, and co-responsibility for growing the company. 

  • Competitive salary.

  

See more about Tjekvik here: https://www.tjekvik.com

For more information or questions please contact us at dan.murray@tjekvik.com or phone number +447725740377

Perks and benefits

This job comes with several perks and benefits

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Skill development
Skill development

We want to take you from good to great.

Remote work allowed
Remote work allowed

You know how you perform best. Work from your couch, your favorite cafe or abroad when you feel like it.

Central office
Central office

Your local office is your anchor point, thus, we placed it centrally at your convenience.

Pet friendly
Pet friendly

Dogs, turtles or goldfish are welcome in the office as long as they want to cuddle every now and then.

See all 7 benefits

Working at
Tjekvik

Self-Service Solutions for Automotive Dealerships Our vision is to revolutionise the automotive dealership service reception by digitising the customer journey. We intelligently improve the day-to-day operations and optimise revenue for automotive dealerships as well as provide a consumer grade experience for car owners. We already have 700+ customers in Europe, and within years we will have several thousands. Our customers include brands like BMW, Mercedes, Volkswagen, Porsche and large dealer groups Group1, Senger, KW Brun, Semler Mobility and Porsche Inter Auto .

Read more about Tjekvik

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