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Customer Success Representative

Salary Competitive


Would you like to play an instrumental role in building a unique universe for a leading tech-start-up company?

 

THE ROLE

As Customer Success Representative you are overseeing the planning and activation of customers using our Mobile App for automotive remarketing and sales.  Once activated you will ensure that customers have a positive ongoing experience using our products to their optimum levels and give a maximized return on investment for the customers. You will also be managing existing customers ensuring that they get the optimum benefits when using our services and that we keep the highest service level. Your daily partners will be Sales Managers at automotive dealerships worldwide. The position requires knowledge and interest in SaaS, digitalization, customer experience, and high growth. You will be based in Carswips’ headquarters in Aarhus and will report to the company’s founder and CEO.

 

ABOUT CARSWIP

Carswip is a young innovative tech start-up, which via an app ensures global premium car brands and dealerships shifting from offline to online. Carswip has partnerships with the biggest and strongest car brands and dealerships in the world. The company has a high global ambitions level.

 

RESPONSIBILITIES

  • Phone support in Danish and English

  • Collecting all information required in order to onboard customers

  • Onboarding and activating customers remotely

  • Managing and developing relationships with customers

  • Monitoring performance and establishing procedures for continuous improvements

  • Continuously improving processes to ensure fast and high-quality implementation and activation of customers

  • Delivering the best customer and user experience.


EXPERIENCE

  • Experience in Customer Success position or similar

  • Proven experience in working across cultures and building relationships

  • Solid understanding of digital and commercial aspects

  • Entrepreneurial and self-driven with the ability to identify and act on opportunities

  • Kind personality

  • Strong communication skills in written and verbal English

 

WE OFFER 

  • Dynamic work environment where you can make a difference

  • Great opportunity to grow career wise

  • More work-life balance, less bureaucracy & politics

  • Great office environment with a stunning view direct to nature

  • Table tennis, padel tennis, Friday bars, company events, and lunch plan

  • What are your wishes to equipment and gear? We’ll accommodate your preferences and give you a computer, screen(s), keyboard, and mouse after your choice + an adjustable desk

  • Competitive salary based on qualifications

 

YOUR APPLICATION

UnikRecruitment is assisting Carswip with this process. For further information about this vacancy, please contact Michael Kjærgaard at UnikRecruitment by phone +45 2222 4000. No knowledge of the candidate’s identity will be given to Carswip without his or her prior acceptance.

For more information or questions please contact us at mk@unikrecruitment.dk or phone number +45 2222 4000

Perks and benefits

This job comes with several perks and benefits

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Free friday beers
Free friday beers

Friday is something special, let's enjoy a beer together.

Skill development
Skill development

We want to take you from good to great.

Free office snacks
Free office snacks

Peckish after lunch? We got your back with soft drinks, treats and fruit.

See all 13 benefits

Working at
Carswip

Carswip is a leading provider of car presentations. At Carswip we have the pleasure of working with the biggest car dealers, auction houses, national dealer brands, leasing companies, financial institutions. Carswip seeks out to help car dealers sell their cars faster for a quicker turnaround. Carswip's innovative solution of superior car presentations combined with software has led to an easy market fit. This product focuses on quality pictures, brand visualization and quick uploads to various platforms. Now Carswip is looking to expand further into new markets. Visit our website www.carswip.com for more information our contact me at kim@carswip.com

Read more about Carswip

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