Volt is a small company in rapid growth and change. We are a team of festivals lovers, who are dedicated to making Volt the leading partner in digital solutions for music festivals and events across Europe. With a close connection to our customers, we care deeply about creating lasting impression and memorable experiences. As part of the team you will be joining our CX Manager in implementing and ensuring the customer journey, as well as coordinating our customer communication strategy, meaning dipping into marketing and content creation.
Have you got the customer at heart, an eye for detail, and a way with words, then you might be the candidate we're looking for.
You're driven by creating excellent customer experiences, and constantly look to improve your customer knowledge as well as gaining insight into what our customers are looking for. You look to put your own knowledge to use, and you're not afraid to bring new ideas to the table. As a person you are;
Organised and detail-orientated
Self-driven and motivated by being part of a team in constant motion with a clear goal
Creative and determined
Ready to hit the ground running once the festival season hit
What you'll do
Help build and improve our customer journey, as well as determent pain points
Manage our customer enquiries
Coordinate and help implement our communication strategy
Create support reports, and communicate action points on behalf of customer feedback
What do we expect?
That you have an understanding of communication, coordination and events from your field of study
Excellent Danish and English communication skills
A working knowledge of Mailchimp
That you tried the full festival experience at least once and have a love for music festivals
What do we offer?
An unpaid internship with a chance to learn and develop your skills
A chance to become part of a young dynamic team with humor and a good social atmosphere
The opportunity of working with Volt on festivals and events during the summer
Work hours: 20-25 hours a week.
Workplace: Smallegade 52E, 2000 Frederiksberg.
Start date: 1st March 2023 or according to agreement.
Applicants will be reviewed continuously and the position will be closed once we have found the right candidate.
This job comes with several perks and benefits
Time is precious. Make it count. Morning person or night owl, this job is for you.
Get your caffeine fix to get you started and keep you going.
Easy access and treehugger friendly workplace.
Peckish after lunch? We got your back with soft drinks, treats and fruit.
Friday is something special, let's enjoy a beer together.
We want to take you from good to great.