Volt is a small company in rapid growth and change. We are a team of festivals lovers, who are dedicated to making Volt the leading partner in digital solutions for music festivals and events across Europe.

With a close connection to our customers, we care deeply about creating lasting impression and memorable experiences. As part of the team you will be joining our CX Manager in implementing and ensuring the customer journey, as well as coordinating our customer communication strategy, content creation and working closely with the marketing team.

Have you got the customer at heart, an eye for detail, and a way with words, then you might be the candidate we're looking for.

About you

You're driven by creating excellent customer experiences, and constantly look to improve your customer knowledge as well as gaining insight into what our customers are looking for. You look to put your own knowledge to use, and you're not afraid to bring new ideas to the table. As a person you are;

• Organised and detail-orientated

• Self-driven and motivated by being part of a team in constant motion with a clear goal

• Creative and determined

• Ready to hit the ground running once the festival season hit

  
  

What you'll do

• Help build and improve our customer journey, as well as determent pain points

• Manage our customer enquiries

• Coordinate and help implement our communication strategy

• Create support reports, and communicate action points on behalf of customer feedback

What do we expect?

• That you have an understanding of communication, coordination and events from your field of study

• Excellent Danish and English communication skills

• A working knowledge of Mailchimp

• That you tried the full festival experience at least once and have a love for music festivals

  
  

What do we offer?

• An unpaid internship with a chance to learn and develop your skills

• A chance to become part of a young dynamic team with humor and a good social atmosphere 

• The opportunity of working with Volt on festivals and events during the summer

Practical information 

Work hours: 20-37 hours a week. We will plan the working hours and amount, so it fits your studies.

Workplace: Smallegade 52E, 2000 Frederiksberg. 

Start date: 1st March 2023 or according to agreement. 

The position is unpaid, but we offer a gratitude equal of 3000 dkk pr. month.

Applicants will be reviewed continuously and the position will be closed once we have found the right candidate.