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Customer experience internship

Salary Unpaid

Your Profile

Your study does not necessarily have to be focused on customer service, customer relationship management, customer interactions, customer expansions etc., as long as you find it interesting to apply your study towards customers and customer communication you should apply. 

It is important that you have strong English skills and are able to join us in the office in Aalborg during the week. You are a person who thrives when you can help others, both colleagues and customers alike, and you value and strive for quality in what you do. You are social and enjoy working with others.


Why You Should Apply

You will be part of a Customer Experience team, consisting of a Customer Success team and a Solution Engineering team. You will have colleagues in both Denmark and Boston and be a part of the daily and weekly operations of both teams.

We will assign you a supervisor who will be dedicated to you, to help ensure you have the best possible experience, while also supporting the educational needs you must fulfill in your school project.

We will make sure you are included in our operations, internal as well as external, and we highly value your input and learnings. You will be met with trust, collaboration and all the feedback you can muster.


Your Role

We will determine your role together with you, to provide you with the best possible outcome for the internship. Ideally, we will try to balance some work tasks for you, where you will be responsible, while we also make sure to allow time for research and to be curious. 


Tasks could be, but are not limited to:

  • Ticket handling

    • Guiding our customers through our content and Help Center

    • Assist Solution Engineers their operations

  • Customer communication

    • Help create and develop our way of communicating with customers

  • Customer success

    •  Assist customers with insight into their platform usage

    • Assist with guides and help center articles

  •  Specific projects

    • Be part of an active running project in the organization

    • Be part of a customer project in collaboration with another part of the organization


These are meant as potential ideas and to illustrate what could be.

For more information or questions please contact us at Kim.jensen@askcody.com

Perks and benefits

This job comes with several perks and benefits

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Pension plan
Pension plan

We take care of you, even when you are old and wrinkly.

Paid holiday
Paid holiday

Metropolitists, beach boys and mountaineers we salute you and pay you to go and explore the world.

Work life balance
Work life balance

Carve out time for your kids, friends and personal cider projects.

Pet friendly
Pet friendly

Dogs, turtles or goldfish are welcome in the office as long as they want to cuddle every now and then.

Mental health support
Mental health support

We care about your wellbeing. We take stress seriously and support you in times with any mental imbalance.

See all 16 benefits

Working at
AskCody

The AskCody SaaS Platform is a Meeting Management and Resource Scheduling Platform that drives meeting efficiency through advanced room and desk booking, meeting services, visitor management, and analytics on booking behavior which enables companies to handle meetings smarter. All comes in one package with a user-friendly solution that removes friction. The outcome is pure and precise: Better organized meetings and less time spend on the process. Today AskCody is a fast-growing enterprise with +500 customers worldwide. For more information: www.askcody.com

Read more about AskCody

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