Customer Success Manager (UK/Leeds area) for self-service solutions in the automotive aftermarket.

The job

Tjekvik is seeking an ambitious Customer Success Manager with experience in the Automotive Aftermarket to drive success for customers - with special responsibility for our customers in the Midlands and Northern UK - based in the Leeds area.

As Customer Success Manager you are responsible for onboarding and activating new automotive dealerships and dealer groups. Your responsibility is to ensure that the dealers are getting maximum value by using our self-service solutions as well as managing the success of existing customers. Your stakeholders will be senior management, aftermarket managers and service advisors at medium to large automotive dealerships and groups. The job is a business advisory position and requires automotive aftermarket experience and an interest in digitalisation, customer experience and progression.

The success criteria for the job is the activation level, ROI and loyalty of the customers with the overarching aim to deliver the best customer and user experience in the automotive aftermarket.

The opportunity

If you thrive in a fast-paced entrepreneurial environment, want to grow your career in the automotive sector and have the drive necessary to perform in a successful digital company then this is the opportunity for you.

Your role

As Customer Success Manager you will work closely with our sales and operational teams to onboard new dealerships in an efficient way as well as executing recurring reviews with your own portfolio of existing customers. You will act as project manager for launches with new dealers and afterwards responsible for the ongoing relationship. Becoming an expert in ‘The Tjekvik Way’ you will make sure that new sites are guided though the steps required for a successful implementation of a digital service reception.

You will have fellow Customer Success Managers in UK, DACH, Eastern and Southern Europe, Nordics and Australia.

Where

The position is remotely based with visits to customers in UK - mainly mid England / Leeds area. We strive work as much online as possible, however traveling in the UK is expected. Depending on interest and language skills, you may also work with customers from around the world - primary Europe.

Responsibilities

• A portfolio of around 100-150 dealerships.

• Collecting information required to launch a new dealership (Customer).

• Onboarding, training and activating customers remotely and in person.

• Managing and developing relationships with customers at an operational and key stakeholder level.

• Project managing implementations from A-Z together with operations, commercial and technical teams.

• Monitor performance and establish procedures for continuous reviews, knowledge sharing and advice.

• Be the voice of the customer within Tjekvik by providing critical feedback to help improve the overall experience of our products and identify market growth opportunities.

Qualifications

• Operational experience in the automotive aftermarket - maybe as service manager, service advisor or technician.

• A good understanding of automotive data and DMS systems.

• Prior working experience as CSM, advisor or support consultant is a plus

• You are motivated by working a wide portfolio of customers and creating a structured way of following up

• You naturally communicate both with technical and business stakeholders – internally as externally. And you dare to guide and direct.

• You are self-driven, take responsibility for big and small things and fancy working in a remote organisation.

• You write and speak fluent English. Any additional European language skill is a plus.

• As we are a scale-up and distributed company, you are a multi-skilled, relation building, great communicator and tech-savvy person that efficiently works and takling lead while hanging on the side of the rocket.