About Flic

Flic is a boutique product development company in Stockholm with a mission to make interaction with tech products as simple as possible. Our clients consist of both large corporations and consumers all over the world. We are a small, growing team that loves what we do, and now we are excited to get a new member of our Logistics team on board.

What you will learn

As part of our Delivery Team, you will get the chance to learn about the daily operations of a market-leading hardware development company that distributes products on a global scale. More specifically, you will have a better understanding of the product lifecycle from the factory to the end consumers. Both in Business-to-Consumer and Business-to-Business environments. Furthermore, you will also learn about how to communicate with customers through various channels.

What you will do

As the number of our customers is growing we need help to handle the questions and requests that they might have. In the position, you will need to have a lot of patience, understanding, and technical affinity to answer the questions of our beloved customers. As for all parts of our business, we also expect you to provide us with ideas on how to improve and innovate. The main areas that you will work with are:

• Sorting and answering customer requests on various topics (e.g. shipping, warranty, sales, product functionality)

• Managing, automating, and improving our customer support structure

• Occasionally helping out in other operative tasks related to delivery

  
  

Basic requirements

• Student status for at least 2 years

• Reliable, precise, and creative personality

• Availability approximately 20 hours a week

• Great interpersonal- and English communication skills

• Basic knowledge in IoT/wireless communication/hardware development

• Willingness to learn about the technical aspects of Flic products

  
  

Good if you also have

• Deep knowledge in IoT/wireless communication/hardware development

• Basic coding skills

• Interest within the Smart Home segment

• Experience in any of the following areas:

  • supply chain

  • manufacturing

  • customer service

    
    

What can you expect in return

• Flic culture includes an adaptive, collaborative, and fast-paced environment

• Flexible working hours

• Option of advancing within the company

• Participation in on- and off-site events

• Endless coffee, big cookie stock, and some video games during breaks