Customer Care Associate

Salary Competitive

About Flic

Flic is a boutique product development company in Stockholm with a mission to make interaction with tech products as simple as possible. Our clients consist of both large corporations and consumers all over the world. We are a small, growing team that loves what we do, and now we are excited to get a new member of our Logistics team on board.


What you will learn

As part of our Delivery Team, you will get the chance to learn about the daily operations of a market-leading hardware development company that distributes products on a global scale. More specifically, you will have a better understanding of the product lifecycle from the factory to the end consumers. Both in Business-to-Consumer and Business-to-Business environments. Furthermore, you will also learn about how to communicate with customers through various channels.


What you will do

As the number of our customers is growing we need help to handle the questions and requests that they might have. In the position, you will need to have a lot of patience, understanding, and technical affinity to answer the questions of our beloved customers. As for all parts of our business, we also expect you to provide us with ideas on how to improve and innovate. The main areas that you will work with are:

  • Sorting and answering customer requests on various topics (e.g. shipping, warranty, sales, product functionality)

  • Managing, automating, and improving our customer support structure

  • Occasionally helping out in other operative tasks related to delivery


Basic requirements

  • Student status for at least 2 years

  • Reliable, precise, and creative personality

  • Availability approximately 20 hours a week

  • Great interpersonal- and English communication skills

  • Basic knowledge in IoT/wireless communication/hardware development

  • Willingness to learn about the technical aspects of Flic products


Good if you also have

  • Deep knowledge in IoT/wireless communication/hardware development

  • Basic coding skills

  • Interest within the Smart Home segment

  • Experience in any of the following areas:

    • supply chain

    • manufacturing

    • customer service


What can you expect in return

  • Flic culture includes an adaptive, collaborative, and fast-paced environment

  • Flexible working hours

  • Option of advancing within the company

  • Participation in on- and off-site events

  • Endless coffee, big cookie stock, and some video games during breaks

For more information or questions please contact us at recruitment@flic.io

Perks and benefits

This job comes with several perks and benefits

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Free office snacks
Free office snacks

Peckish after lunch? We got your back with soft drinks, treats and fruit.

Maternity / paternity leave
Maternity / paternity leave

Kids are the future, go spend time with them.

See all 8 benefits

Working at
Flic

We simplify the interaction between humans and computers, bringing back tactile push buttons to the connected world. Flic launched in 2014 as the largest Nordic crowdfunding campaign ever. Since our launch we have grown the impact of the product around the world while maintaining a small and young team. We release new products and services to maintain and grow our position as the go-to solution for connected buttons and novel tactile interfaces. We are a young and dynamic team of engineers and entrepreneurs. In the Flic culture we have no set working hours and very few meetings. The music is often loud and no-one complains when people talk, laugh, play videogames or decides to work from home. We do not generally follow any set processes in our work, instead we adapt and collaborate on everything in a fast paced environment. We learn from each other and we respect all points of view. We believe in transparency, freedom and collaborative responsibility.

Read more about Flic

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