Customer Success Internship 2023

Salary Unpaid

Join a Silicon-Valley backed scale-up in the heart of Aarhus for your internship in 2023!

Are you ready to be part of WasteHero and help us to conquer the world? You will be part of an organization that is on a mission to redefine the modern-day waste management industry. Become part of a group of talented and like-minded people. We are on a mission to create a greener and cleaner future with smart waste collection worldwide!

Join our team as a Customer Success Intern.


About the Role

As an intern at WasteHero you’ll be handed responsibility, freedom and the opportunity to influence processes and strategy from Day 1. 

As a Customer Success Intern at WasteHero, you’ll be an important part of the post-sales process, helping our customers to onboard smoothly and successfully to our software to maximise the potential for scaling-up projects. You'll work closely with our CSM and wider commercial team.

If you want hands-on experience into how a SaaS sales organization functions and scales within both B2G and B2B markets, this is the position for you. You'll gain invaluable skills that will complement anyone looking to build a strong commercial profile.


Responsibilities

  • Maintain and adapt processes to ensure that new customers are onboarded successfully, receive value quickly and get a great first experience with WasteHero

  • Act as a trusted advisor for our customers, making sure all enquiries are researched and responded to in a professional and friendly manner

  • Serve as the customer’s voice and provide continuous feedback to your colleagues in product development and sales in order to respond to current and emerging needs

  • Work closely with the product and UI/UX team to develop improvements for our suite of products

  • Identify areas and implement strategies that will help customers receive the knowledge and support they require rapidly and proactively

  • Constantly iterate on processes and contribute to our growth by creating new content, playbooks, and processes

  • Develop processes and relationships that increase the retention and loyalty of our customers to ultimately increase renewal rates

  • Monitor health scores, satisfaction levels, and customer engagement

  • Maintain and update data in customer success management software


About You

  • A person who does not take themselves too seriously and adapts to office culture

  • Open-minded and always pushing towards innovative ideas

  • Can work in a spontaneous and dynamic atmosphere where they are commonly faced with split-second decisions


Why Apply

  • When you intern at WasteHero, you're not  just  an intern, you're an important part of our team. You'll be handed responsibility and freedom for your tasks, but your work mates will always be here to support your development when you need a helping hand.

  • Become part of a company that is working towards solving important global challenges through technology. SDG # 11 is our focus.

  • Plenty of room for growth and initiative.

  • A fast-paced, collaborative start-up environment.

  • The WasteHero team is from all over. Denmark, Australia, England, India, Germany, Taiwan - we're a mixed bag! And we like it that way. We welcome Danes and Internationals alike, so you'll always feel at home at WasteHero.


Benefits

  • An incredible work environment located in the heart of Aarhus next to “Dokk1”

  • No vacation policy, take all you need, just plan around it with your team

  • Highly motivated, growing, the diverse team made up of many different nationalities

  • Great autonomy, strong responsibilities, and a career boost for any entrepreneurs

  • Continuous learning & development opportunities


What you need to know

The internship is unpaid and full-time to fit with your University's requirements. The internship runs for five to six months, depending on your needs.

The start date is flexible and can be arranged to fall on the 1st of January, February or March.

We'll be reviewing applications on an ongoing basis. 

For more information or questions please contact us at tfischer@wastehero.io

Perks and benefits

This job comes with several perks and benefits

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Free office snacks
Free office snacks

Peckish after lunch? We got your back with soft drinks, treats and fruit.

Skill development
Skill development

We want to take you from good to great.

See all 9 benefits

Working at
WasteHero

90% of the world’s waste is collected at the wrong time. At WasteHero, we help cities and businesses reduce their CO2 emissions and collection costs by as much as 50% by monitoring the fill level in containers in real-time so we can dispatch collections at just the right time. We are a fast-growing and ambitious scale-up with a solution touching customers in 50+ countries and are backed by Silicon Valley investors. We are determined to be a world-leading provider of the most sustainable and cost-efficient solution for modern waste management software 🚀 Are you ready to join our mission to redefine the category for modern-day waste management software to save the world? 🍀

Read more about WasteHero

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