Customer Support Representative

Salary Unpaid

Customer Support Representative

6-month internship

At WakeupData we empower great marketeers to perform even better, through honest and transparent communication, by offering guidance to help overcome challenges, simplifying complex concepts, and automating and reducing repetitive tasks. 

WakeupData offers an affordable, powerful and versatile feed management platform to help scaling omnichannel businesses enter new markets, open more stores, grow multiple brands – and more! We’re on a mission to help businesses take their PPC advertising to new heights. 

We are currently looking for an intelligent, dedicated, responsive and passionate individual who can help WakeupData grow through troubleshooting technical problems, customer interactions and inter-department collaboration within the company

The right candidate will be speaking native English, Danish or Swedish and have flair for technical solutions and thrives solving complex problems for some of the leading online retailer and agencies. A background in e-commerce advertising and/or PPC/paid search will be an added advantage. More importantly, the role requires curiosity and willingness to learn, as the position demands a steep learning curve but with great responsibility

The position offers international exposure and great expansion potential as well as ever-growing global learning opportunities within a fast-growing industry!

The WakeupData team is based in Aarhus, Denmark and you can work from our office or remote. Diversity is at the heart of our business and we are already counting 8 nationalities on the team. 

Your responsibilities:

  • Providing email, phone, and chat-based support for our clients

  • Providing a case resolution

  • Ensuring customer satisfaction

  • Troubleshooting & escalating issues

  • Creating and maintaining end-user documentation and instructional content (e.g. written articles and videos for our user guides)

  • Working with colleagues to deliver the company goals

Ideal Fit:

  • You have a relevant educational background, e.g. Bachelor's or Master's degree including subjects like Computer Science, Business Intelligence, Engineering, or similar

  • Eager to start a career in customer success management with a technical customer support role.

  • Knowledge about Martech, eCommerce and/or SaaS is definitely a plus.

  • Familiar with different types of data structures such as XML, CSV, JSON

  • Proven creative problem-solving approach and strong analytical skills.

  • You speak and write English fluently any other European/Scandinavian language will be considered a plus (especially Danish and Swedish).

  • Experience and understanding of Google Ads, SEM and PPC processes for e-commerce, will be considered a clear advantage.

  • Curious and fast learner.

  • Positive and energetic attitude with exceptional communication skills.

  • We are all about team spirit, trust and transparency.


Unpaid Internship

For more information or questions please contact us at or phone number 42518993

Perks and benefits

This job comes with several perks and benefits

Free lunch
Free lunch

Enjoy a free catered lunch with your colleagues, every day.

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Skill development
Skill development

We want to take you from good to great.

See all 11 benefits

Working at

WakeupData was created to empower people so that they can make better decisions and use their resources more efficiently. Our What WakeupData is an online data integration platform, which helps e-commerce business and digital marketing agencies to automate, optimize and amplify product data through high-quality data integrations, maximizing ROI without the need for developers. WakeupData helps hundreds of clients to send the best possible product listings with the most effective content to hundreds of channels worldwide – i.e.: Amazon, Google Shopping and Facebook. Our technology and our team will help our clients reduce costs by advising them on best practices, including out-of-the-box solutions to standard and unforeseen challenges as well as incredibly fast implementations of data feed management solutions, so they can relax and get back precious time and resources. Our Story WakeupData is an IT company from Aarhus - founded in 2014. Although we are based in Denmark, we have a global soul. Our award winning team consists of a total of 8 nationalities - a mere representation of Aarhus' international landscape. While being one of the 6 finalists at IBM's Business Connect 2015, WakeupData proudly raised just above 4 million krones for future development efforts from initiatives such as Markedsmodningsfonden, Vækstfonden and Innovationsfonden.A member of FDIH, the Association of Danish E-commerce, we continuously grow our strategic partnership network through marketing & sales channels and agencies. If you would like to learn more about our company, products and services, drop us an email at or simply stop by for a cup of coffee at our office situated just by Aarhus' central shopping street.

Read more about WakeupData

company gallery image