Job description

What We Do 🚀💡💚 iRaiser is a software provider for not-for-profit organizations. We work for NGOs, foundations, educational institutes, cultural & religious organizations and corporate foundations. We provide nonprofits with software tools that enable them to raise more money, more visibility and more awareness for their cause with less effort. iRaiser serves over 500 top organizations such as WWF, Red Cross, Doctors Without Borders, UNICEF, the Salvation Army and Greenpeace in 18 countries. Since 2012 iRaiser has helped organizations raise over 1.3 billion euros, making iRaiser the market leader for online fundraising in Europe. iRaiser has offices in France, the UK, Italy, Belgium, Denmark, and now Australia.

What we Offer:

• 🚀 Join a fast-growing tech company with great core values

• 🌍 Be a part of an international & passionate team with more than 14 nationalities and teams in several countries worldwide.

• 💚 Work with world-changing organizations that are making a positive impact on the world

• 👨‍💻 The ability to work remotely

• 📜A full-time contract

  
  

🙋‍♀️🙋‍♂️🚀 In order to support our development, we are looking for a CUSTOMER SUPPORT OFFICER.

🎯 Your Mission Within the Web Operations team of 10 people based in Europe, your mission will include the following:

• Setting up new clients: configuration of client platforms (setting the right options, configuring the CMS, creating mailing templates) as well as third-party services (electronic payment terminals, registrar, Google Analytics, emailing services, etc.), monitoring and validation of implementation reports.

• User support/assistance (B2B): user support, redirecting requests to the right people (level 3 support or developers or product marketing team),

• Analysis and resolution of incidents: analysis, diagnosis and resolution of tickets in the HelpDesk, contact with customers.

• Testing software suite: drafting testing manuals, carrying out tests and reporting/monitoring anomalies, reporting on acceptance phases, and validation of acceptance reports.

• Internal and external training

• Assisting sales teams

• Writing of documentation and contributing to the KnowSystem

📍🗺️ Location Job location is flexible: in one of our different offices. Working remotely is also an option.

Preferred experience

🤓 Your Profile

• Web marketer (CMS, CRM, Customer Relations) or similar position (customer support officer, customer success manager, …) with knowledge of or interest in digital.

• You have good interpersonal skills, analytical mind and you are very reactive, which allow you to coordinate your work with your internal and external contacts, whether they are tech or not.

• You are highly organized and detail-oriented.

• You are resourceful: whatever the problem, you never get stuck and always find a solution.

• You like to discover and learn: you do not hesitate to update your knowledge to be able to face new situations.

• You speak English, any Nordic or other European language is a bonus but not a must

• You have outstanding planning, time management and multitasking skills

• You are flexible in terms of working hours and ability to travel

• You are comfortable working alone or remotely

• You are passionate about our products and our mission (or at least, you will be soon)

• If you have a good knowledge of fundraising and you worked for a non a profit organization it would be a plus

• Required skills: CMS, HTML, digital

• Strongly recommended skills: Web marketing, CRM

• Appreciated skills: Google Analytics, non-profit, web project management

Please send your CV and cover letter.