Customer Service Assistant (Student)

Salary Competitive

Are you looking for a fulfilling part-time role shaped by a clear, defined purpose? 

We’re looking for a Customer Service Assistant ready to positively influence our business and the health of our planet. If this sounds like you, read on.. 


About Goodwings: 

Goodwings is a subscription-based hotel booking platform that makes it easy and affordable for businesses to have their travel emissions verifiably removed. Whether we like it or not, travel is still a central part of doing business, and while we’re not advocating for unnecessary travel, we want to make sure that if people need to travel for work, they can do it responsibly.


How it works: 

When you book a hotel on Goodwings.com, we calculate your round-trip emissions, including transfers and meals, and remove them through verified carbon removal projects certified by VCS (Verified Carbon Standard), which the Rainforest Alliance also validates. 


The role: 

We’re looking for an enthusiastic university student to help provide excellent customer service for our growing list of clients. You’re a fast learner who’s highly organized and service-minded, with excellent communication skills in English and Danish. 


What you’ll be responsible for

  • Assisting customers with changes to their bookings over the phone

  • Replying to incoming emails to answer frequently asked questions

  • Escalating any technical issues to our IT department

  • Updating our customer database with information from public sources

  • Assisting with ad-hoc tasks throughout our small organization

What we’re looking for:

  • An excellent communicator with fluent written and verbal skills in English and Danish

  • Comfortable assisting global customers over the phone

  • Solutions-oriented and service-minded, always with a positive outlook 

  • Able to prioritize across a number of different tasks 

  • Comfortable working in an agile working environment - you adapt and react as needed

  • Highly organized


What we offer: 

  • A hybrid work environment and flexible working hours (approx 16-24 hrs per week) 

  • Learning and personal development opportunities to help you thrive and enrich your skills in a fast-paced creator economy

  • The chance to see the tangible results of your hard work and the impact they have on the planet

  • A free Goodwings subscription to remove carbon emissions from your personal travel 

  • A super friendly and inclusive work environment 


How to apply:

CVs alone don’t always tell the whole story nor convey the personalities behind them! Therefore, we’d like for you to send us a short 2-minute video about yourself and why you’re the perfect match for the job. Simply email the video and a CV/link to your LinkedIn profile. All videos will be treated confidentially. 

The deadline for submissions is the 15th of September 2022. We’ll review candidates during September, and you’ll hear back from us before the 1st of October. We always strive to return to everyone with feedback, but the quantity of applications, unfortunately, dictates our ability to do this. Therefore, if you don’t hear from us by the end of October, unfortunately, you have not been selected for an interview. We are looking for our new team member to start immediately.

For more information or questions please contact us at bmh@goodwings.com or phone number 60737475

Perks and benefits

This job comes with several perks and benefits

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Free office snacks
Free office snacks

Peckish after lunch? We got your back with soft drinks, treats and fruit.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Equity package
Equity package

Want to be a partner? Look no further.

See all 14 benefits

Working at
Goodwings

Goodwings is a subscription-based hotel booking platform on a mission to turn the travel industry into a force for positive climate action. How do we do this? By making it easy and affordable for businesses to have their travel emissions verifiably removed. Whether we like it or not, travel is still a central part of doing business and while we’re not advocating for unnecessary travel, we want to make sure that if people do need to travel for work, they can do it in a responsible way. We have a strong and committed network of some of the biggest and most forward-thinking global customers and partners across Europe and North/South America who are ambitious with their own sustainability goals and are using Goodwings to help them achieve those with respect to travel. Together, we believe we can turn the travel industry into a force for good. We are based in central Copenhagen, with a passionate and diverse team of over 6 nationalities. Goodwings is proud to be a certified B Corporation. If you don't find what you’re looking for in any of our open positions, we’d still love to hear from you - we’re always looking for great talent. Email to jobs@goodwings.com

Read more about Goodwings

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