Are you looking for a fulfilling part-time role shaped by a clear, defined purpose? 

We’re looking for a Customer Service Assistant ready to positively influence our business and the health of our planet. If this sounds like you, read on.. 

About Goodwings: 

Goodwings is a subscription-based hotel booking platform that makes it easy and affordable for businesses to have their travel emissions verifiably removed. Whether we like it or not, travel is still a central part of doing business, and while we’re not advocating for unnecessary travel, we want to make sure that if people need to travel for work, they can do it responsibly.

How it works: 

When you book a hotel on Goodwings.com, we calculate your round-trip emissions, including transfers and meals, and remove them through verified carbon removal projects certified by VCS (Verified Carbon Standard), which the Rainforest Alliance also validates. 

The role: 

We’re looking for an enthusiastic university student to help provide excellent customer service for our growing list of clients. You’re a fast learner who’s highly organized and service-minded, with excellent communication skills in English and Danish. 

What you’ll be responsible for

• Assisting customers with changes to their bookings over the phone

• Replying to incoming emails to answer frequently asked questions

• Escalating any technical issues to our IT department

• Updating our customer database with information from public sources

• Assisting with ad-hoc tasks throughout our small organization

What we’re looking for:

• An excellent communicator with fluent written and verbal skills in English and Danish

• Comfortable assisting global customers over the phone

• Solutions-oriented and service-minded, always with a positive outlook 

• Able to prioritize across a number of different tasks 

• Comfortable working in an agile working environment - you adapt and react as needed

• Highly organized

What we offer: 

• A hybrid work environment and flexible working hours (approx 16-24 hrs per week) 

• Learning and personal development opportunities to help you thrive and enrich your skills in a fast-paced creator economy

• The chance to see the tangible results of your hard work and the impact they have on the planet

• A free Goodwings subscription to remove carbon emissions from your personal travel 

• A super friendly and inclusive work environment 

How to apply:

CVs alone don’t always tell the whole story nor convey the personalities behind them! Therefore, we’d like for you to send us a short 2-minute video about yourself and why you’re the perfect match for the job. Simply email the video and a CV/link to your LinkedIn profile. All videos will be treated confidentially. 

The deadline for submissions is the 15th of September 2022. We’ll review candidates during September, and you’ll hear back from us before the 1st of October. We always strive to return to everyone with feedback, but the quantity of applications, unfortunately, dictates our ability to do this. Therefore, if you don’t hear from us by the end of October, unfortunately, you have not been selected for an interview. We are looking for our new team member to start immediately.