We are on the hunt for an amazing Implementation Engineer in London (hybrid position) to help our customers implement our SaaS products and ensure they get the most out of their software investment.
At Accutics, we help global companies make more data-driven decisions with the help of data collection and governance. Our customers are well-known businesses that use Adobe Analytics and/or Google Analytics as their web analytics tools, as well as several bespoke solutions.
As an Implementation Engineer, you will play a key role in onboarding customers to the Accutics platform to ensure they get off to a good start. Alongside a team of project managers and solution architects, you will learn everything you can about the inner workings of the Accutics platform, and use this to implement the best solutions to meet customer needs.
The team around you is an international one, with experts in different fields and technologies, so even though you may be presented with new challenges, you’ll never be alone!
Here's what we'd like you to focus on:
Collaborate with the Sales team and solution architects to deliver the planned implementation in the Accutics platform
Understand and troubleshoot connections between the Accutics platform and analytics platforms such as Google Analytics & Adobe Analytics
Conduct platform training sessions to help all users get the maximum value from our products
Develop and maintain helpful documentation around onboarding & technical setup
Support customers who have been onboarded alongside a team of project managers & solution architects
Recommend new approaches to the Accutics setup when opportunities present themselves
Help to upsell new Accutics platforms and services and surface these opportunities to the Sales team
Advocate for our customers to our internal stakeholders and share valuable account insights with our Product, Sales, and Marketing teams. Customer feedback is an important part of our product development, and your insights will play a key role in creating new features and services
Minimum 2 years experience from a similar customer-facing role (consultant / customer success / client advisory), ideally from the B2B space or the media agency/consultancy environment
A good understanding of analytics data and experience with working in Google Analytics, Adobe Analytics or both
Demonstrated ability to effectively communicate at all levels of an organization and partner up successfully with multiple stakeholders
A passion for working independently, being organized, and meeting deadlines
Experience working with and building successful relationships with cross-functional teams
Innate curiosity about new technologies
As an Implementation Engineer at Accutics, you will feel part of the family from day 1. We take pride in our modern work culture and flat hierarchy where everyone’s voice is heard. You will be part of an international team that creates exceptional results every single day while having fun.
Join a modern company based in the heart of Copenhagen, minutes away from everything
Receive 1-on-1 mentorship and platform training
Gain unique insights into how global enterprises foster marketing data to drive impact
Enjoy a delicious catered lunch and joined weekly breakfasts, as well as all the coffee, sodas, and snacks you’re craving
Participate in company events like monthly gaming afternoons organized by our party committee, cocktail/beer Friday bars, and company parties
Be part of our company pension and health insurance plan
Accutics’ growth in numbers
100% year-on-year growth
20% yearly increase on average revenue per client
An ever-increasing customer portfolio including international companies such as Unilever, Dyson, Danske Bank, and many more
The organization is expected to grow to 40 people within the next year
This job comes with several perks and benefits
Time is precious. Make it count. Morning person or night owl, this job is for you.
Get your caffeine fix to get you started and keep you going.
Easy access and treehugger friendly workplace.
Social gatherings and games; hang out with your colleagues.
Friday is something special, let's enjoy a beer together.
We want to take you from good to great.