Rens' mission is to empower the next generation of world changers; those who break boundaries, follow their dreams and make a huge impact on generations after them. We're offering a Web3 & Ecommerce Support position in the Helsinki region. If you would like to be a part of history and help build one of the world's 1st Sustainable MetaPhysical Brands, this job is for you 👟☕️₿
We are looking for a talented individual to help our customers get the best experience possible of multiple consumer-facing channels, content posting & monitoring (IG, Twitter, Discord), and inventory/shipping management. Essentially, someone who is well organized and diligent.
Advise customers on inquiries, complaints, and comments made through various channels.
Provide service that is fast, effective, flexible, and customer-obsessed... because you are Awesome!
Know Rens products (both Physical & Metaverse) in detail and support customers on specific queries, customer journeys, requests, and especially patient support in helping customers who are new to Web3.
Handle order management, processing, and inventory management.
Excellent written and oral communication in English (no Finnish required)
Knowledge of Web3 (Layers, NFTs, Metaverse, cryptocurrencies, DeFi, etc.)
A natural problem-solver with the ability to work under pressure in a fast-paced environment
A solution-oriented mindset and customer-oriented attitude
A friendly, professional, and outgoing demeanor
Organized and self-sufficient
Skilled in the use of Zendesk and/or other CRM platforms
Flexibility to take Weekend Shifts (if needed and with OT salary)
Fluency in other languages, especially Chinese or/and Korean or/and Vietnamese or/and Finnish or/and Spanish
Previous working experience in Web3
Experience in being a Meme Lord ╮ (. ❛ ᴗ ❛.) ╭
Background in marketing/ customer communications/ logistics and supply chain
Fluent usage of various social media platforms (Instagram, Facebook, Twitter, TikTok, Discord)
A strong willingness to learn and expand your skills
A competitive compensation package with a unique and global business opportunity
A chance to build one of the world's 1st MetaPhysical Fashion brands and a future market leader in Sustainable Metaverse Fashion ♻️
Valuable professional experience in the intersection of International Trade, eCommerce, Fashion, Cleantech, and Blockchain
Opportunity to grow your career and improve personal skills
Endless coffee (duh!) ☕️
Please kindly submit your application through The Hub. We do not process applications submitted through our emails.
We process applications as soon as we receive them. The position will be filled as soon as a suitable applicant is found.
This job comes with several perks and benefits
Get your caffeine fix to get you started and keep you going.
Easy access and treehugger friendly workplace.
Social gatherings and games; hang out with your colleagues.
Peckish after lunch? We got your back with soft drinks, treats and fruit.
Want to be a partner? Look no further.
We take care of you, even when you are old and wrinkly.