Customer Support (no Finnish required, Web3 & eCommerce)

Salary €1,800 - €2,300
Equity To be negotiated

Rens' mission is to empower the next generation of world changers; those who break boundaries, follow their dreams and make a huge impact on generations after them. We're offering a Web3 & Ecommerce Support position in the Helsinki region. If you would like to be a part of history and help build one of the world's 1st Sustainable MetaPhysical Brands, this job is for you 👟☕️₿


What we're looking for

We are looking for a talented individual to help our customers get the best experience possible of multiple consumer-facing channels, content posting & monitoring (IG, Twitter, Discord), and inventory/shipping management. Essentially, someone who is well organized and diligent.


What you will do:

  • Advise customers on inquiries, complaints, and comments made through various channels.

  • Provide service that is fast, effective, flexible, and customer-obsessed... because you are Awesome!

  • Know Rens products (both Physical & Metaverse) in detail and support customers on specific queries, customer journeys, requests, and especially patient support in helping customers who are new to Web3.

  • Handle order management, processing, and inventory management.


The ideal candidate has/is:

  • Excellent written and oral communication in English (no Finnish required)

  • Knowledge of Web3 (Layers, NFTs, Metaverse, cryptocurrencies, DeFi, etc.)

  • A natural problem-solver with the ability to work under pressure in a fast-paced environment

  • A solution-oriented mindset and customer-oriented attitude

  • A friendly, professional, and outgoing demeanor

  • Organized and self-sufficient

  • Skilled in the use of Zendesk and/or other CRM platforms

  • Flexibility to take Weekend Shifts (if needed and with OT salary)


It would be a plus if you also have:

  • Fluency in other languages, especially Chinese or/and Korean or/and Vietnamese or/and Finnish or/and Spanish

  • Previous working experience in Web3

  • Experience in being a Meme Lord ╮ (. ❛ ᴗ ❛.) ╭

  • Background in marketing/ customer communications/ logistics and supply chain

  • Fluent usage of various social media platforms (Instagram, Facebook, Twitter, TikTok, Discord)

  • A strong willingness to learn and expand your skills


What we can offer

  • A competitive compensation package with a unique and global business opportunity

  • A chance to build one of the world's 1st MetaPhysical Fashion brands and a future market leader in Sustainable Metaverse Fashion ♻️

  • Valuable professional experience in the intersection of International Trade, eCommerce, Fashion, Cleantech, and Blockchain

  • Opportunity to grow your career and improve personal skills

  • Endless coffee (duh!) ☕️


NOTE!

  • Please kindly submit your application through The Hub. We do not process applications submitted through our emails.

  • We process applications as soon as we receive them. The position will be filled as soon as a suitable applicant is found.

For more information or questions please contact us at works@rensoriginal.com

Perks and benefits

This job comes with several perks and benefits

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Free office snacks
Free office snacks

Peckish after lunch? We got your back with soft drinks, treats and fruit.

Equity package
Equity package

Want to be a partner? Look no further.

Pension plan
Pension plan

We take care of you, even when you are old and wrinkly.

See all 12 benefits

Working at
Rens Original

At Rens, we’re building a new footwear generation made from the world’s most advanced technologies and sustainable materials. Like all of us living in the era of fast-fashion, we too are frustrated with the insane amount of waste produced by the fashion industry. We believe that by combining sustainable materials with technology and style, we can create the world’s best sneaker, without wasting precious resources from Mother Nature. Learn more about us here https://rensoriginal.com/

Read more about Rens Original

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