Customer Support Specialist (Remote)

Salary Competitive

💎 About Easysize and the role

Easysize is a B2B SaaS company working with (direct-to-consumer) online fashion brands around the world. Our products help brands decrease online returns, boost sales and run more sustainable operations by utilising the data they have and helping them become more data-driven. We grew the client base by 10x in 2021. And now, you have a chance to be a part of our team in 2022 and help us grow even faster.

We care deeply about building strong, long-term relationships with our customers, so we’re looking for candidates who can balance the need to move fast with a personal approach at the right pace for each customer. The position is fully remote.

Our customers are small and medium-size online fashion brands. Your role is to be their go-to person from the moment we sign them and for the rest of their time with our company.


You will be responsible for:

  • Respond to customer queries in a timely and accurate way via video calls, phone, email or chat - Identify customer needs and provide assistance, help customers use specific features (demos/screen sharing)

  • Analyze and report product bugs/malfunctions (for example, by testing different scenarios or impersonating users) - Assist in training customers to use our Shopify app and other team members

  • Follow up with customers to ensure their technical issues are resolved

  • Gather customer feedback and share this plus feature requests with our CS, Product, Sales and Marketing teams

  • Inform customers about new features and functionalities

  • Update internal documentation and knowledge base


Requirements:

  • Experience as a Customer Support Specialist or similar CS role

  • Technological savvy

  • Experience using help desk software and remote support tools

  • You have experience using CRM systems (ideally, HubSpot).

  • Excellent communication & problem-solving skills

  • Ability to work independently

  • Replying fast to tickets with patience

  • Paying attention to detail

  • You are great at multi-tasking, prioritizing and managing your time effectively.

  • You are a quick learner.

  • Be active on social media : customer support & brand awareness

  • You are fluent in English

  • ​Ideally you are based in the EU due to customer time zones  [ EMEA & US ]


Nice to haves

  • Coding and debugging skills are a plus

  • HTML & CSS experience is a huge plus

  • Experience working with Mailchimp / Klaviyo

  • Working at another SAAS company is considered a plus

  • Familiarity with Jira and/or Shopify is a big plus

  • Speaking in multiple languages


Bonus points for

Experience with Shopify platform / tools / agencies


What we offer

  • Fully remote: your life, your way of working 🌎

  • Competitive compensation package in USD or EUR

  • Freedom, autonomy and responsibility 💪

  • Flexible working hours [ EMEA & US ]

  • No-bureaucracy environment

  • Home office equipment allowance 🪑

  • Relocation assistance 🏝

  • Opportunity for career and professional growth

  • Working in a disruptive and fast-growing industry where the possibilities are endless 🚀


Interview Logistics

Our interview process takes place on Zoom / Google Meet and tends to consist of the following stages:

  • Pre-interview questionnaire

  • Invite to Interview (30-45 minutes)

  • Final interview


Easysize is an equal opportunity employer. We are committed to bringing in top talent from all sectors and countries. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

For more information or questions please contact us at join@easysize.me

Perks and benefits

This job comes with several perks and benefits

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Skill development
Skill development

We want to take you from good to great.

Remote work allowed
Remote work allowed

You know how you perform best. Work from your couch, your favorite cafe or abroad when you feel like it.

Work life balance
Work life balance

Carve out time for your kids, friends and personal cider projects.

Equity package
Equity package

Want to be a partner? Look no further.

Maternity / paternity leave
Maternity / paternity leave

Kids are the future, go spend time with them.

See all 8 benefits

Working at
Easysize

Easysize is a B2B SaaS company working with (direct-to-consumer) online fashion brands around the world. Our products help brands decrease online returns, boost sales and run more sustainable operations by utilising the data they have and helping them become more data-driven. We grew the client base 10x in 2021. And now, you have a chance to be a part of our team in 2022 and help us grow even faster.

Read more about Easysize

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