Customer Success Rep (distansarbete, extrajobb) - Utvecklande jobb inom kundtjänst

Salary Competitive

Är du en svensktalande student och vill du jobba i ett ungt men snabbväxande bolag som Customer Success Rep?

Kaffekassan hjälper skolklasser och föreningar att få ihop pengar till klass- och lagresor med kaffe och återanvändbara produkter. Vi tror också att små vardagsval gör stor skillnad för miljön, och vill inspirera fler till en hållbar värld.


Vilka arbetsuppgifter innefattas rollen som Customer Success Rep av?

  • Kundkontakt via mejl i huvudsak, men även via telefon.

  • Hantera kundproblem med en positiv attityd och hög servicegrad.


Vi ser det som ett stort plus om du...

  • Är driven och vill visa vad du går för

  • Är positiv och besitter en hunger för att lära dig mer

  • Ser misslyckande som feedback, ett sätt att utvecklas snabbare

  • Kan tala eller skriva på finska.

  • Är en kaffedrickare :)


Vi har krav på att du...

  • Har erfarenhet inom kundsupport eller kundkontakt i text och via telefon.

  • Är student med minst 1 år kvar på din utbildning.


Vi värdesätter personligt engagemang, självständighet, och eget initiativ högre än dina nuvarande färdigheter eftersom vi tror att allt kan läras ut om viljan finns.

Vi tar emot ansökningar löpande och tillsätter tjänsten så fort vi hittat en lämplig kandidat. Detta är en deltidstjänst och lönen är timbaserad.

For more information or questions please contact us at oskar@kaffekassan.se

Perks and benefits

This job comes with several perks and benefits

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Remote work allowed
Remote work allowed

You know how you perform best. Work from your couch, your favorite cafe or abroad when you feel like it.

Central office
Central office

Your local office is your anchor point, thus, we placed it centrally at your convenience.

Mental health support
Mental health support

We care about your wellbeing. We take stress seriously and support you in times with any mental imbalance.

Working at
Kaffekassan

Kaffekassan is making sustainable products that have a positive impact on the environment to help sports clubs and school classes earn money with a both digital and offline self-help service. When a sports team or a school class is in need of funding for a team- or school trip, they often ask their parents for money. But that’s not a permanent solution to the issue. So, an industry for letting the kids sell products was born. Today, this is a market of more than 500 MSEK across the Nordic countries (with Sweden being the biggest market, followed by Norway and Finland). These youth teams and school classes are still selling products from big companies that have a focus on profits, and not on what’s best for the environment. Ingredients such as palm oil in thousands of products that are sold by school classes and sports clubs each year. That’s where Kaffekassan steps in. We want to make sure that the world gets what it deserves. That’s why we’re committed to build sustainable products for a sustainable future. Everything we do is with one goal in mind - make the products of this industry more sustainable. Our current product portfolio consists of a eco-certified ground coffee, a thermos bottle (perfect for stopping the use of one-time mugs), biodegradable coffee capsules, and more. When we (the founders) still was in school and sold products to raise money for a school trip, we thought about how much the company’s products was destroying for the environment. And what’s more? They also kept a large majority of the profits instead of sharing it to our school class that was actually selling the products instead of using that profit to invest in making their service better and products more sustainable. This created a spark - a spark that have lit up and won’t stop until we’ve made a significant impact to our industry.

Read more about Kaffekassan

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