Are you a people person with an analytical mindset?

Do you enjoy resolving issues by getting to the root of the issue?

Then we have an interesting opportunity for you!

About Us 🚀

Lenus is the world’s leading health-tech platform in pursuit of global health, happiness included! 

We provide the world's top recognized & next generation coaches, including fitness experts, nutritionists, athletes, mindset & habit coaches, to provide a greater number of people with access to the expertise they need to live happier and healthier lives.

Using the Lenus all-in-one platform, coaches eliminate time spent on administrative tasks, design tailored training, nutrition, mindset, and habit programs at lightning speed, and achieve unparalleled efficiency and scalability. A feat otherwise unimaginable without our intelligent system.

As the market leaders in the health technology industry, we are growing exponentially, which is why we need more talented Support Engineers to continue and enhance the product we are providing our coaches and their clients.

Interested? Read more!

The Position & The Team 🙌

We’ll welcome you into the Product organization where you’ll join us in our Support team of 12 colleagues as a Junior Support Engineer. Here, you’ll be trusted to respond to and solve support requests from clients, coaches, and internal stakeholders globally using our product. 

Caring for the Lenus Platform, you’ll focus on improving our product and service through first class support to coaches and clients globally. 

During your first two weeks, you'll be invited to an integrative onboarding training program to ensure you have all the product knowledge you need to help resolve coach and client inquiries.

By staying up-to-date on the most recent product releases, you will provide product guidance, technical support, and education to coaches on how to use the Lenus platform as well as giving feedback on any product updates prior to release.

You'll play an important role in many aspects of improving the product and bringing it to life.

As a Junior Support Engineer at Lenus, you will:

• Respond to inbound enquiries from coaches, clients, and Lenus staff, and provide them with professional and energizing service.

• Use your best judgment while responding to requests, sometimes undertaking duties on behalf of the coach and other times advising the coach on how to tackle tasks in the future.

• Have a real influence on the development of the product. 

• Identify, reproduce and report issues within the CRM system and other bugs to the product teams.

• Participate in frequent stand-ups and long-term goal-setting sessions with the team.

• Take the lead in providing insights and feedback to our product teams that will improve the coach or client experience, as well as improving our Support team's efficiency. 

   

What are we looking for? ✨

You are the kind of person that:

• Has a customer-oriented mindset and loves working with people and truly commits yourself to help others.

• Loves to analyze and solve complex challenges.

• Is curious by nature; has a drive to not only solve the problems but also find the root cause to prevent them from happening again.

• Has strong written and verbal communication skills.

   

Bonus if you’ve:

• Had experience with or interest in programming languages, such as SQL.

   

It is important that:

• You speak both English and one of the following: Danish / Swedish / German, both languages on fluent to native level. 

• You are already located in Denmark, live in a commute-friendly distance to Copenhagen, Amager (e.g. Malmö) or are ready to relocate - we want someone who can jump in our team right away and bond with the team IRL.

   

Sign me up!

Is this opportunity calling you? Then we’d love to hear from you. Please submit your CV which includes 3-4 sentences describing why you’re the one we are looking for.