Do you want to grow your career in the SaaS sector and be responsible for maintaining excellent client relationships? Do you want to implement Customer Success in a Saas scale-up and do you have the drive necessary to do so? Then this opportunity is for you.
Safe Online was founded in 2018 and offers unique SaaS solutions that help consumers and businesses ensure privacy and compliance through the use of intelligent and automated tools!
Your responsibilities
As our first Customer Success Manager, you will be part of shaping the foundation for our continued success. You will be working closely with the sales and the marketing team and focus on maintaining and developing Safe Online’s relationship with a wide range of B2B customers.
Manage the onboarding and implementation process of new clients and be their dedicated customer success manager in the period after signing
Be the voice of the customer internally, by gathering and understanding our customer's feedback and utilizing it to improve our product and the client experience
Help with quick customer support to our client's questions via email, chat and phone
Identify renewal risk and collaborate with internal teams to clear/alleviate blockers and ensure a successful renewal.
Drive analysis projects, offer advice on product utilisation and share best practices to ensure our clients get the most out of our product
Your qualifications and experience
English and preferably Danish to a native fluency level
Customer-centric mindset (care about the customer)
Consultative skills (including objection handling, negotiating, persuading)
Relationship management (tailoring for the different stakeholders)
Problem-solving skills (solution-minded)
Commercial acumen and comfortable with working towards set targets, e.g. goal-driven and accountable
You will be working out of our office in central Copenhagen (Købmagergade) and report to the Head of Sales.
We are reviewing applications on a continuous basis. If you have any questions, please do not hesitate to contact us.
This job comes with several perks and benefits
Get your caffeine fix to get you started and keep you going.
Easy access and treehugger friendly workplace.
Social gatherings and games; hang out with your colleagues.
Friday is something special, let's enjoy a beer together.
Your local office is your anchor point, thus, we placed it centrally at your convenience.
Carve out time for your kids, friends and personal cider projects.