Customer Success Manager (UK, EU) for self-service solutions in the automotive aftermarket.
Tjekvik is seeking an ambitious Customer Success Manager with experience in the Automotive Aftermarket to drive success for customers - with special responsibility for our UK customers. You will also work with customers in mainland Europe, why language skills are a plus.
As Customer Success Manager you are responsible for planning and activating new customers using our self-service solutions in the automotive aftermarket as well as managing existing customers ensuring they get the optimum value using our services. Your stakeholders will be senior management, aftermarket managers and service advisors at medium to large automotive dealerships as well as aftermarket teams at European OEMs. The job is a business consultancy position and requires automotive aftermarket experience and an interest in digitalisation, customer experience and growth.
The success criteria for the job are the activation level and loyalty of the customers with the overarching aim to deliver the best customer and user experience in the automotive aftermarket.
If you thrive in a fast-paced entrepreneurial environment, want to grow your career in the automotive sector and have the drive necessary to perform in a successful digital company then this is the opportunity for you.
As Customer Success Manager you will work closely with our sales and operational teams to launch new dealerships in an efficient way. You will act as project manager for launches with new customers and be central in coordination between the customer and Tjekvik operations. Becoming an expert in ‘The Tjekvik Way’ you will make sure that new sites are guided though the steps required for a successful implementation of a digital service reception.
Once launched you will ensure customers have a positive ongoing experience using the product to its optimum levels and maximising return on investment.
You will have fellow Customer Success Managers on the UK, DACH, Eastern and Southern Europe markets.
The position can be remotely based anywhere in Europe - preferably in UK. We strive work as much online as possible, however traveling in the UK is expected. You will also work with customers from around the world - primary Europe.
Collecting all the information required to launch a new dealersite (Customer).
Onboarding, training and activating customers remotely and in person.
Managing and developing relationships with customers at an operational and key stakeholder level.
Project managing implementations from A-Z together with operations and technical teams in new markets and for new customers.
Monitor performance and establish procedures for continuous improvements.
Be the voice of the customer within Tjekvik by providing critical feedback to help improve the overall experience of our products and identify market growth opportunities.
Operational experience in the automotive aftermarket and a good understanding of automotive data and DMS systems.
Prior working experience in Customer Success at a SaaS business is a plus
You are motivated by working a wide portfolio of customers and creating a structured way of following up
You naturally communicate both with technical and business stakeholders – internally as externally. And you dare to guide and direct.
You are self-driven, take responsibility for big and small things and fancy working in a remote organisation.
You write and speak fluent English. European language skills are a plus - in particular German, Spanish, Italian, Polish or French.
As we are a scale-up company, you are a multi-skilled, relation building, great communicator and tech-savvy person that efficiently works while hanging on the side of the rocket.
This job comes with several perks and benefits
Time is precious. Make it count. Morning person or night owl, this job is for you.
Social gatherings and games; hang out with your colleagues.
We want to take you from good to great.
You know how you perform best. Work from your couch, your favorite cafe or abroad when you feel like it.
Your local office is your anchor point, thus, we placed it centrally at your convenience.
Dogs, turtles or goldfish are welcome in the office as long as they want to cuddle every now and then.